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Medical Receptionist

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Robert Half

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Location:
United States , Indianapolis

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We're seeking a friendly, detail-oriented Medical Receptionist to be the welcoming face of our practice in Indianapolis, Indiana. In this role, you will play a critical part in ensuring efficient front office operations while delivering exceptional service to patients.

Job Responsibility:

  • Make eye contact and greet all patients in a kind, enthusiastic, and helpful manner
  • Have patients sign in and collect necessary information
  • Advise patients of any delays or wait times
  • Maintain communication with the clinical area to help manage patient flow and keep waiting patients updated
  • Verify and copy/scan patients' insurance cards
  • Ensure the information matches the patient’s medical record
  • Obtain current signatures when necessary
  • Confirm referral needs with patients and facilitate communication with their primary care providers if referrals have not arrived
  • Maintain and distribute daily patient lists and prepare new patient charts ahead of scheduled visits
  • File completed charts appropriately and assist with chart management daily
  • Assist with scheduling appointments, medical tests, and X-ray studies as needed, following lab work requirements
  • Handle all incoming calls promptly and courteously, transferring as appropriate in adherence to practice telephone etiquette standards
  • Manage reschedule requests and ensure timely patient rebooking
  • Process encounter forms, collect co-payments and balances, schedule follow-up appointments, and always thank patients for choosing our practice
  • Enter new patient demographics, update existing records, and provide notification to clinical areas of any late arrivals
  • Rotate late shifts with front office staff, assist with new patient chart completion, and cover other offices as needed

Requirements:

  • High school graduate or GED equivalent required
  • Training in organizational skills preferred
  • Computer courses are a plus
  • 2 years of prior experience in a medical office setting preferred
  • Experience working in a business office and handling multi-phone lines preferred

Nice to have:

  • Training in organizational skills
  • Computer courses
  • 2 years of prior experience in a medical office setting
  • Experience working in a business office and handling multi-phone lines
What we offer:
  • Access to top jobs
  • Competitive compensation and benefits
  • Free online training
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
April 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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