Medical Receptionist Job at OysterLink (Gainesville)

Medical Receptionist

OysterLink

Location:
United States , Gainesville

Category:
Customer Service

Contract Type:
Not provided

Salary:

14.75 - 18.00 USD / Hour

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Job Description:

Pediatric Associates was founded in Hollywood, FL in 1955 and has developed into the first nationwide Pediatric Primary Care Medical Home. It is a clinician-led, evidence-based organization committed to pediatric care excellence. The Pediatric Associates Family of Companies continues to grow as a respected team of Pediatricians and Pediatric Care Teammates who are passionate about innovating medical home services with a clinician voice at the forefront. The company emphasizes delivering superior care through a unified mission, goals, and values, setting it apart as a leader in pediatric healthcare. The role available is for a Medical Receptionist based in Gai... Show More

Job Responsibility:

Answer incoming calls by welcoming patients with a professional, upbeat, friendly attitude
Follow prepared scripts based on call type
Register new patients by gathering pertinent information and entering XPM system
Verify insurance coverage and information
Set patient appointments upon request and identify future visits
Document accurately and efficiently within all systems (XPM, CRM, EHR)
Document all questions and messages for Clinicians and label them properly using our telephone communication access protocol

Requirements:

High school diploma or equivalent
Minimum one year experience in a call center environment preferred
Knowledge of XPM, CRM system desired
Previous customer service experience required
Ability to communicate clearly and concisely
Ability to multi-task and manage high call volumes
Proficiency in Microsoft Office and general PC knowledge
May require licensure or certification for clinical agent duties
Must adhere to HIPAA regulations and organizational policies
U.S. based
Ability to work in a professional office environment or remote
Must be able to sit for long periods
Vision, sense of sound and touch required
Prefer minimum of one year experience in a call center environment
Familiar with automated call distribution, IVR, and skill-based routing systems
Representatives that are performing as Clinical Agents require at least one of the following licensures or certificates: MA diploma or certificate, LPN, or Registered Nurse
Knowledge of XPM/EHR and Contact Recorder desired
Must have strong verbal, written, and interpersonal communication skills
Experience with coaching and mentoring employees
Demonstrates ability to work well in a team environment
Strong multi-tasking skills
Attention to detail, accuracy and timeliness are critical
General PC knowledge including Microsoft Office, Internet, and Email
Needs to be proficient in Power Point

Nice to have:

Knowledge of XPM, CRM system desired
Prefer minimum of one year experience in a call center environment
Familiar with automated call distribution, IVR, and skill-based routing systems
Knowledge of XPM/EHR and Contact Recorder desired
Experience with coaching and mentoring employees
Needs to be proficient in Power Point

What we offer:

Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Professional development opportunities
remote work options
Employee wellness programs

Additional Information:

Job Posted:
January 26, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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