Medical Receptionist

• Manage incoming and outgoing patient calls, arrange appointments, and provide clear answers to common questions before visits, including inquiries related to billing
• Confirm insurance information, collect required forms, and coordinate administrative steps needed to help ensure devices or services are ready on time for scheduled visits
• Maintain accurate patient account records while safeguarding confidential information and following healthcare privacy standards and office policies
• Carry out appointment reminder and confirmation activities to reduce missed visits and create a responsive, courteous experience for each patient
• Review service costs, explain available insurance benefits and payment choices, and arrange additional visits or outpatient follow-up when needed
• Support office performance goals and quality standards while encouraging satisfied patients to share referrals as part of the practice's wellness-focused approach
• Build productive working relationships with vendors and service providers, assist with supply and inventory tracking, and communicate updates effectively
• Participate in ongoing learning through meetings, conference calls, and training sessions to stay current on office procedures and best practices

• High school diploma or equivalent required
• an associate or bachelor's degree is preferred
• At least 2 years of experience in a medical front office, reception, retail sales, call center, or customer service setting
• Experience with patient scheduling, check-in activities, and general receptionist responsibilities
• Working knowledge of basic medical terminology
• Proficiency with Microsoft Word and Excel
• Familiarity with insurance verification, billing support, and medical reimbursement processes
• Strong communication, organization, and interpersonal skills with a detail-oriented and respectful approach to patient care

associate or bachelor's degree

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan
• free online training