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The Receptionist operates a switchboard or multi-line phone and maintains call logs. You will take and distribute accurate messages, greet visitors and determine the nature of their visit. You will issue visitor passes and maintain visitor logs, alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee. You will respond to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address.
Job Responsibility:
Operate a switchboard or multi-line phone and maintain call logs
Take and distribute accurate messages
Greet visitors and determine the nature of their visit
Issue visitor passes and maintain visitor logs
Alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee
Respond to routine inquiries from internal or external sources such as location, hours of operation, phone numbers, and email address
Requirements:
At least one year of experience working in a Healthcare setting preferred, but will consider candidates with a customer service background in retail, hospitality, legal, insurance or call centers
Excellent customer service and multiphone line skills
Team player
Ability to multitask
Detailed and organized
Knowledge of MS Office (Word, Excel, Outlook, Access)
Other administrative duties as assigned
Nice to have:
Value-based care model experience
Knowledge of Medical Terminology
Experience with EMR Systems (Electronic Medical Records)
Bilingual in English and Spanish
What we offer:
Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave