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We are looking for a Medical Receptionist to join our team in St. Cloud, Minnesota. In this Contract to permanent position, you will play a vital role in ensuring smooth operations at the front desk and providing exceptional service to patients. This is an excellent opportunity to contribute to a healthcare environment while developing your administrative and customer service skills.
Job Responsibility:
Greet patients upon arrival and assist with check-in procedures
Schedule patient appointments efficiently, ensuring accuracy and timeliness
Process payments and provide receipts in an attentive manner
Verify insurance information and handle related documentation
Maintain and update patient demographics and records in the system
Answer and direct calls using a multi-line phone system
Address patient inquiries and resolve minor issues with a focus on customer satisfaction
Collaborate with medical staff to ensure seamless communication and workflow
Ensure the front desk area remains organized and welcoming
Adhere to all confidentiality and compliance regulations within the healthcare setting
Requirements:
Proven experience in customer service, preferably within a medical or healthcare setting
Proficiency in handling multi-line phone systems
Familiarity with medical insurance verification processes
Ability to update and manage documentation accurately
Strong organizational skills and attention to detail
Experience with scheduling appointments and managing calendars
Excellent communication and interpersonal skills
Knowledge of front desk operations and administrative processes