Medical Receptionist

• Welcome patients, visitors, and team members with a courteous and detail-oriented approach while managing front desk interactions
• Coordinate appointments across multiple providers and service lines to keep schedules accurate and efficient
• Enter, update, and maintain patient information with a strong focus on accuracy and record organization
• Provide support for virtual visits and assist patients with telehealth-related communication when needed
• Safeguard confidential patient and organizational information by following healthcare privacy and compliance standards
• Track office supply levels, help manage equipment booking needs, and maintain an orderly front office environment
• Recognize urgent concerns or service issues and direct them promptly to appropriate clinical or leadership personnel
• Work closely with providers and administrative colleagues to promote smooth day-to-day operations and a positive patient experience

• At least 2 years of experience in a healthcare setting is required
• Prior experience in a medical receptionist or healthcare front desk role is strongly preferred
• Familiarity with electronic health records, practice management software, and patient communication platforms is preferred
• Experience using Athenahealth is an advantage
• Basic understanding of medical terminology is preferred
• Strong verbal and written communication skills with a patient-centered approach are required
• Ability to manage multiple priorities, stay organized, and remain composed in a fast-paced environment is essential
• Proven professionalism and discretion when handling sensitive or confidential information are required

Experience using Athenahealth is an advantage

• medical, vision, dental, and life and disability insurance
• enrollment in company 401(k) plan