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The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically, it works on routine and patterned assignments.
Job Responsibility:
Receives and correctly routes incoming and outgoing telephone calls
Accommodates visitors
Operates a switchboard or multi-line phone and maintains long distance call logs
Takes and distributes accurate messages
Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs
Alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee
Responds to routine inquiries from internal or external sources
Miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages
Requirements:
Welcomes patients and visitors
Assists patients, answering patients' questions
Appointment scheduling
Verification of insurances
Collecting patient charges
Excellent customer service and phone etiquette.
Knowledge of MS Office (Word, Excel, Outlook, Access)
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Nice to have:
High School Diploma or GED
Prior experience in a Medical Office Setting
Prior experience working Front Desk at a Medical Office
Experience with eClinicalWorks
Bilingual English and Spanish preferred, but not required
What we offer:
Medical, dental and vision benefits
401k
Tuition reimbursement
Vacation
Paid holidays
Work-life balance
Growth
Positive and fun culture
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match