Medical Receptionist Job at Robert Half (Grand Rapids)

Medical Receptionist

Robert Half

Location:
United States , Grand Rapids

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Medical Receptionist to support patient registration and front-desk operations for a healthcare setting in Grand Rapids, Michigan. This Long-term Contract position is ideal for someone who brings professionalism, empathy, and strong organizational skills to every patient interaction. The role focuses on creating a smooth check-in experience, handling insurance and payment tasks accurately, and helping patients feel informed and welcomed throughout their visit. This role is 100% onsite. Prior patient registration experience is highly preferred.

Job Responsibility:

Welcome patients and visitors warmly, creating a courteous and supportive front-desk experience from arrival through check-in
Gather, confirm, and update demographic, insurance, and medical intake details with a high level of accuracy
Process copays and other patient payments, issue receipts, and maintain organized records of financial transactions
Review insurance eligibility and benefit information, including deductibles and patient cost responsibilities, before or during visits
Communicate with insurance carriers to clarify coverage questions and resolve registration or billing discrepancies efficiently
Arrange patient appointments, provide scheduling guidance, and coordinate with care teams to accommodate urgent visit needs when possible
Respond to patient questions and concerns with professionalism, escalating issues appropriately to support a positive care experience
Perform administrative duties such as scanning, filing, data entry, and maintaining a clean, orderly, and efficient reception area

Requirements:

High school diploma or equivalent required
additional education in healthcare administration or a related field is a plus
Previous experience in patient registration, medical reception, healthcare administration, or a similar front-desk role preferred
Working knowledge of insurance verification, copay collection, and patient check-in procedures
Ability to use electronic health records, billing platforms, and standard office computer applications effectively
Strong communication and interpersonal skills with a customer-focused approach to patient service
Excellent attention to detail and the ability to manage confidential information with discretion
Solid problem-solving skills and the ability to remain organized in a fast-paced clinical environment

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Work Type:

On-site work

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