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Randstad Logo Randstad · Office Administration

Medical Receptionist

Australia, Canberra · Job Posted June 11, 2026
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Job Description

We are seeking a reliable, personable, and organised Casual Medical Receptionist. This role is ideal for someone looking for excellent work-life balance, a student, or a parent looking to keep their foot in the door. The base commitment is 1 day per week (specific day to be discussed). However, a key requirement for this role is flexibility to step up and cover extra days during the school holiday period this coming July.

Job Responsibility

  • Patient Care: Greeting patients warmly upon arrival, managing check-ins, and creating a positive first impression
  • Appointment Management: Answering phone calls, managing emails, and booking appointments efficiently using our practice software
  • Billing & Admin: Processing payments (Medicare, health funds, and private billings), handling patient intake forms, and scanning/filing medical records
  • Clinic Presentation: Ensuring the waiting room and reception desk remain tidy, organised, and welcoming
  • Triage & Communication: Handling inquiries professionally and escalating urgent medical queries to the nursing or clinical team as appropriate

Requirements

  • Previous experience in a medical reception or customer service role
  • Exceptional communication skills and a empathetic, patient-first attitude
  • Strong multitasking skills with the ability to stay calm under pressure
  • Availability for 1 consistent day per week, plus the flexibility to work additional shifts during the July school holidays
  • Proficiency in medical software is a bonus
  • Previous experience within a relevant position
  • Vocational/Professional Qualification

Nice to have

Proficiency in medical software is a bonus

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