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We are looking for a detail-oriented Medical Receptionist to support daily front-desk operations for an outpatient care setting in Massachusetts. This contract-to-permanent opportunity is ideal for someone who can create a welcoming patient experience while keeping scheduling, registration, and payment processes organized and accurate. The person in this role will serve as a key point of contact for patients and staff, helping the office run smoothly and efficiently.
Job Responsibility
Confirm patient insurance details and demographic information before visits to help ensure accurate registration for outpatient services
Coordinate clinician schedules within the electronic health record system, keeping appointment availability up to date and aligned with patient care needs
Receive copays and other patient cost-sharing amounts at check-in or time of service, following office procedures for payment handling
Welcome patients at the front desk, manage check-in activities, and address routine questions in a courteous and timely manner
Provide administrative assistance to clinicians and support staff, including help with documentation and Section 12-related processes when needed
Maintain organized front-office workflows by managing phone calls, appointment updates, and general reception duties throughout the day
Requirements
Prior experience in a receptionist or front-desk role, ideally within a medical, outpatient, or behavioral health environment
Working knowledge of insurance verification practices and patient eligibility review
Strong verbal and written communication skills with the ability to interact professionally with patients, clinicians, and staff
Experience using electronic health record platforms and standard office applications
Ability to safeguard confidential information and handle sensitive situations with discretion
Familiarity with patient scheduling, check-in procedures, and general medical front-office operations
Basic understanding of medical terminology used in a clinical setting
What we offer
medical, vision, dental, and life and disability insurance