Medical Receptionist

• Respond to enquiries over the phone and in person in a timely and professional manner
• Excellent patient focused customer service at all times
• Support other administrative and nursing staff as required
• Ensure office documentation is appropriately completed
• Ensure all Practice and patient information is treated as confidential
• Provide appropriate back-up and assistance to other administrative officers to ensure continued provision of client services
• Manage telephone and document communications professionally and communicate them to team members in line with practice procedures

• Excellent customer service skills and experience in dealing with sensitive enquiries by telephone and face to face
• Proven strong administrative experience
• Experience working within the medical industry
• Ability to adapt to new systems with experience in the use of computerised work processing packages
• Excellent verbal and written communication skills with the ability to relate to people from a variety of backgrounds with empathy
• Demonstrated ability in determining priorities and meeting deadlines
• Experience processing patient payments and submitting claims
• Experience booking patients for surgery and providing related information
• Excellent attention to detail
• Works collaboratively with the team to achieve team goals

Ideally you will have worked in a surgical practice before with an understanding of Surgical Lists