Medical Receptionist

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow
• Maintain accurate and confidential patient records using EMR and CRM systems
• Update patient accounts and collect copays when needed
• Handle incoming calls, respond to inquiries, and provide general information and empathy
• Keep the reception area clean, stocked, and organized
• Help with supply orders, inventory management, and courier coordination

• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
• Convey information and maintain a positive, tone during calls
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience
• This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

Experience with EMR systems

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities
• This job is eligible for a bonus incentive plan
• Medical, dental and vision benefits
• Short-term and long-term disability
• Life insurance