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We are seeking a professional and compassionate Medical Receptionist to join our healthcare team in New Castle, Delaware. This role serves as the first point of contact for patients and visitors, providing excellent customer service while supporting daily front office operations in a medical setting. The ideal candidate is organized, detail-oriented, and comfortable handling administrative tasks in a fast-paced environment.
Job Responsibility
Greet patients and visitors in a courteous and professional manner
Answer and direct incoming phone calls
Schedule, confirm, and update patient appointments
Check patients in and out for appointments
Verify patient information, insurance details, and demographic data
Maintain accurate medical records and patient files
Collect copays and process payments
Assist with referrals, authorizations, and other front desk administrative tasks
Communicate with providers, clinical staff, and patients regarding scheduling and documentation needs
Ensure the reception area remains clean, organized, and welcoming
Follow HIPAA and confidentiality standards at all times
Requirements
Previous experience in a medical office, healthcare front desk, or receptionist role preferred
Knowledge of medical terminology, insurance verification, and patient scheduling processes preferred
Proficiency with electronic medical records (EMR) systems and Microsoft Office
Strong verbal and written communication skills
Excellent customer service and interpersonal skills
Ability to multitask, prioritize, and work efficiently in a busy office environment
Strong attention to detail and accuracy
Nice to have
Experience with multi-line phone systems
Familiarity with insurance authorizations and billing support
Ability to remain calm and professional when handling sensitive patient situations
What we offer
Medical, vision, dental, and life and disability insurance