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Robert Half Logo Robert Half · Customer Service

Medical Phone Operator

United States, Boardman · Job Posted February 08, 2026
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Job Description

We are looking for a skilled Medical Phone Operator to join our team in Boardman, Ohio. This Contract to permanent position involves serving as the first point of contact for patients, managing appointment scheduling, and performing essential administrative tasks in a medical office environment. The ideal candidate should be organized, personable, and capable of handling multiple responsibilities with attention to detail and confidentiality.

Job Responsibility

  • Answer and direct incoming phone calls with a courteous and attentive demeanor
  • Schedule patient appointments, ensuring accuracy and efficiency in booking and confirming details
  • Verify insurance information and address inquiries related to medical services
  • Maintain detailed and accurate patient communication records in the clinic’s database
  • Support administrative tasks such as patient check-ins, data entry, and filing
  • Collaborate with healthcare providers to facilitate seamless coordination for patient care
  • Handle sensitive patient information in compliance with confidentiality standards
  • Assist with basic medical coding and insurance processes as needed
  • Provide exceptional customer service to patients and visitors, addressing concerns promptly
  • Uphold the organization’s standards for detail orientation and confidentiality in all interactions

Requirements

  • Previous experience in a receptionist, scheduler, or administrative role, preferably in a medical office setting
  • Familiarity with patient scheduling and front office operations in a healthcare environment
  • Basic knowledge of medical terminology and insurance processes
  • Strong organizational skills and ability to manage multiple tasks simultaneously
  • Excellent verbal communication skills with a customer-focused approach
  • Proficiency in Microsoft Office Suite and medical office management software
  • Ability to work independently and collaboratively in a fast-paced setting
  • Attention to detail and commitment to maintaining patient confidentiality

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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