Medical Phone Operator Job at Robert Half (Boardman)

Customer Contact Director – Patient Operations

We’re seeking an Customer Service Director to build and lead our growing support...

Location

Philippines , Manila

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, ideally within healthcare, health-tech, or a patient-facing environment (10+ preferred)
Proven experience building or scaling a support function, not just managing one
Strong background in knowledge management, training, or learning and development
Deep familiarity with CRM/ticketing systems (Zendesk, Salesforce, Freshdesk, etc.)
Experience mentoring leaders and instilling structured management practices
Strong communication and reporting skills, with experience presenting to senior leadership
Analytical mindset
comfortable working with data and metrics (SQL proficiency a plus)
Experience leading hybrid teams working across non-standard hours and a willingness to be onsite a minimum of 2 days/week

Job Responsibility

Optimize daily operations for Patient and Medical Support teams across phone, chat, and email channels
Build and formalize the operational backbone — workflows, queue management, escalations, and reporting cadence
Track, analyze, and improve key performance metrics such as throughput, SLA adherence, and quality
Serve as the first point of contact for cross-functional project launches, ensuring operational readiness and clear communication
Establish the vision, structure, and roadmap for the support function as it scales
Design operating models, escalation frameworks, and performance metrics that promote clarity and accountability
Lead change management initiatives as systems, tools, and processes evolve
Partner with senior leadership to forecast resources and set strategic priorities
Build a learning and development framework for all support roles, from onboarding to leadership upskilling
Oversee knowledge systems (e.g. Zendesk, Confluence, Notion) to ensure accurate and accessible SOPs and training materials

What we offer

Comprehensive health coverage (including up to two dependents)
Generous vacation, sick, and parental leave
13th-month pay
Statutory benefits (SSS, PhilHealth, HDMF)
Wellness budget
Transport allowance
The best tools to help you do your best work
Access to learning budgets and mentorship from leaders across Australia, the UK, Germany, and Japan
Collaborate with top-tier teams locally and from South Africa
Gain global experience with opportunities to move across teams and explore new markets

Certified Pharmacy Technician

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma required
Or equivalent combination of education and experience
Previous pharmacy experience preferred
Good moral character, including application of ICARE values required
Active certification from a nationally accredited pharmacy technician certification program (Currently PTCB) upon hire required

Job Responsibility

Assists pharmacist in the operation and maintenance of the pharmacy's drug distribution system, with a focus on quality, accuracy, patient care, and customer service
Prepares medication orders for dispensing under the supervision of a pharmacist
Processes orders through pharmacy computer system, operates automated medication management systems and technology, and physically prepares medication doses for pharmacist's review/approval prior to delivery to patients or patient care areas
Ensures that all work is completed in alignment with state, federal and local regulations
Processes orders or dispense requests through the pharmacy computer system, including data entry where applicable
Prepares medication orders based on requests or recipes, including obtaining correct medication, determining the number of doses required for the defined time period, packaging medications in accordance with applicable laws, completing logs where required, utilizing safety check procedures where required, such as bar code scan confirmation, and assisting pharmacy in obtaining medication from ancillary areas when needed
Operates and maintains automated systems or technology that is part of the medication preparation process
Performs medication re-packaging processes where applicable to meet patient care needs or stocking requirements
Performs medication area inspections for quality assurance and communicates any immediate concerns to a pharmacist or supervisor for further action
Monitors inventory levels to meet patient care needs and communicates any concerns or recommendations to a pharmacist or supervisor

Fulltime

International Pharmacist Pending License

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

24.95 - 32.44 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Degree equivalent to B.S or Pharm.D from an international school or college of pharmacy
Three years practice as a pharmacist in a jurisdiction outside of the United States required
Excellent communication skills required
Attention to detail required
Independent judgment and decision-making required
Valid RPI-Reg Pharmacy Intern in NYS permit within 3 years of hire required

Job Responsibility

Performs functions that assist the pharmacy department and administration with quality, safety, and operational activities
Participates in special projects and assignments, including quality assurance, medication safety, and operational and clinical initiatives as available
Conducts quality assurance (QA), medically unlikely edits (MUE), or other research to document the value and contribution of clinical pharmacy services
Participate in departmental QA processes such as reporting and following up on medication incidents, reconciling medication administration records, cost-savings initiatives, etc
Prepares materials and actively contribute to assigned committees, workgroups, and task forces that advance the mission of the pharmacy department and organization
Contributes to the drug distribution process
Operates and maintains automated systems or technology
Stocks medication areas appropriately, including automated systems, to meet the needs of the area based on demand
Rotates stock effectively, checking expiration dates to minimize waste and remove any expired medications from the area
Utilizes medication delivery systems efficiently, including pneumatic tube systems and hand delivery

Fulltime

Supervisor, Medical Office

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

24.22 - 31.49 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Bachelor's degree and 2 years of relevant experience required
Or equivalent combination of education and experience

Job Responsibility

Provides customer-focused service to support the care of patients, families and visitors in an outpatient setting
Pre-registers patients, schedules appointments, coordinates referrals and coordinates disposition procedures
Coordinates and supervises the daily activities of a support, production or operations team
Sets priorities for the team to ensure task completion
Supervises the daily operations for one or more medical offices
Works with leadership to recommend and implement procedures for efficient office operations
Assists with the development of efficient and effective processes to support and manage the flow of patient care, from initial referral to follow up
Compiles and analyzes statistics, prepares analytical and evaluative reports, and writes operating or procedural manuals or instructions, as needed
Prepares materials for publication about the department's activities
Assesses operational needs of the offices by working closely with leadership

Fulltime

Medical Receptionist

We are looking for an experienced Medical Receptionist to join our team in Kings...

Location

United States , Kingsburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in a medical receptionist or related role
Proficiency in patient scheduling and familiarity with medical front office operations
Strong understanding of receptionist duties, including handling appointments and phone calls
Experience in patient check-in processes and verifying documentation
Basic knowledge of medical terminology
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a busy environment
High attention to detail and commitment to maintaining patient confidentiality

Job Responsibility

Schedule patient appointments efficiently while ensuring accuracy and attention to detail
Manage front office operations, including answering phone calls, directing inquiries, and maintaining a welcoming environment
Handle patient check-in and verify necessary documentation for appointments
Maintain and update patient records, ensuring confidentiality and compliance with regulations
Assist with basic administrative tasks such as data entry and filing
Communicate effectively with patients, staff, and healthcare providers to ensure smooth daily operations
Respond promptly to patient concerns and provide solutions within the scope of the role
Coordinate and organize schedules to optimize office workflow
Ensure adherence to medical office policies and procedures
Support office staff with additional duties as needed to ensure efficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Pharmacy Intern - Inpatient

A pharmacy intern with a valid NYS intern permit may perform, under the supervis...

Location

United States of America , Rochester

Salary:

23.52 - 32.92 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Successfully completed the first professional year of study in an Accreditation Council for Pharmacy Education (ACPE) program OR A graduate from a non-accredited program that has passed NAPLEX and been approved by the board office as eligible to apply for a limited (intern) permit
Foreign graduates must have received a determination of equivalent training and education accepted by the NYS Board of Pharmacy
Or equivalent combination of education and experience
Attention to detail and excellent communication skills required
Independent judgment and decision making required
Ambitious about identifying patient care problems and does not pass on problems to the next shift without exhausting reasonable attempts at resolution and communicating progress required
RPI - Reg Pharmacy Intern in NYS upon hire required

Job Responsibility

Prepares medication orders based on requests or recipes for pharmacist verification including obtaining correct medication and quantity, packaging medications in accordance with applicable laws, completing logs where required, utilizing safety check procedures where required such as bar code scan confirmation, and assisting the pharmacists in obtaining medications from inventory areas when needed
Operates and maintains automated systems or technology
Stocks medication areas appropriately, including automated systems, to meet the needs of the area based on demand
Rotates stock effectively, checking expiration dates to minimize waste and remove any expired medications from the area
Utilizes medication delivery systems efficiently, including pneumatic tube systems and hand-delivery
Utilizes effective service recovery techniques to troubleshoot and solve problems that may arise in the medication use system and communicating resolution to appropriate staff in a timely manner
Triages phone calls and handles medication requests appropriately, deferring all clinical decisions to a licensed pharmacist for follow up
Employs courtesy and uses constructive communication with pharmacy colleagues, customers, patients, and all hospital staff
Other duties as assigned

Parttime

Receptionist

We are offering a short term contract employment opportunity for a Receptionist ...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in scheduling and calendar management
Familiarity with 'About Time' software
Understanding of medical coverage policies
Knowledge of hiring processes
Experience in receptionist duties
Ability to answer and transfer calls efficiently
Experience in partnering with other departments for smooth operation
Ability to handle deliveries and manage inventory
Experience in monitoring and managing attendance
Knowledge of configuration management

Job Responsibility

Manage the booking requests for 25 office spaces using Manhattan One
Greet and receive partners or clients, ensuring reservation details are accurate
Handle room configurations and setups for different occasions
Oversee catering or food ordering for office events and meetings
Maintain up-to-date schedules and calendars, ensuring efficient office operations
Answer and transfer calls on a multi-line phone system, maintaining detail-oriented communication at all times
Accept and sort mail, as well as handle deliveries
Handle sensitive and/or confidential documents and information with discretion
Communicate with managers and clients on job or deadline issues
Take on additional projects as assigned, exhibiting adaptability and initiative

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan
Free online training

Fulltime

Command Center Specialist

Communicates both written and verbally with Supervisors, Officers, Management, a...

Location

United States , Detroit

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

High school diploma or equivalent, college education, and/or security/law enforcement/dispatch experience preferred
Minimum (3) years' experience in dispatch operations, communications, and call center operations in security, law enforcement, fire department, EMS, or other emergency first responder capacity
Ability to read, write, speak, hear, and communicate clearly in the English language
Able to multitask in a fast-paced environment
CCTV system operating experience
Ability to sit for 8 hours, excellent typing skills, and ability to listen and respond to the radio
Able to respond to emergency situations in a calm and composed manner
Basic computer knowledge and skills in Microsoft Suite
Good oral, written, and listening skills
Good analytical skills, including the ability to lead, facilitate, plan, document, and organize

Job Responsibility

Communicates both written and verbally with Supervisors, Officers, Management, and other emergency ancillary departments
Maintains all electronic and written documents pertaining to records for the department for detail and accuracy
Answers incoming phone calls and dispatches security personnel appropriately to all emergency and non-emergency situations in the building
Act in partnership with officers, supervision, and facility management to maintain the day-to-day operations of the facility
Answers and responds to incoming phone calls to the operations center
Coordinate patrol operations through communication and surveillance systems
Prioritize and dispatch patrol personnel in response to calls for service in the center
Maintain electronic and written records pertaining to the department and center
Monitor CCTV system for both emergency and non-emergency incidents
Monitor and operate access control systems

What we offer

This position is benefit eligible

Fulltime

Medical Phone Operator

Robert Half

Location:
United States , Boardman

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 08, 2026

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