Medical Patient Access Representative Job at Robert Half (Indianapolis)

Patient Access Representative

The Patient Access Representative serves as the first point of contact for all p...

Location

United States , Streetsboro

Salary:

15.00 - 22.46 USD / Hour

University Hospitals

Expiration Date

Until further notice

Requirements

High School Equivalent / GED
1+ years Customer Service
Exceptional communication skills with both patients and medical care providers to relay necessary information
Ability to juggle and prioritize multiple responsibilities and handle interruptions
Strong organizational skills
Problem-solving skills for scheduling conflicts, missing documentation and other issues
Attention to detail to ensure all patient information is accurate and available
Compassion to help patients and caregivers in difficult situations
Understanding of the importance of confidentiality
Basic knowledge of electronic health records and basic medical terminology

Job Responsibility

Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments
Assists patients with enrolling and utilizing MyChart
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team
May contact insurance companies regarding coverage, preapprovals, billing and other issues
Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
Assist with completion of various types of paperwork and forms
Effectively work EPIC workques, worklist and inbasket messages
Schedules referrals and follow-up visits

What we offer

healthcare
dental
vision
retirement plan options

Fulltime

Patient Access Services Representative

The TMCOne Pulmonary specializes in Pulmonary and Sleep Medicine where each pati...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High School diploma or General Education Degree (GED)
completion of vocational medical office training desired, or an equivalent combination of relevant education and experience
preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
some positions may require certification as a Medical Assistant (CMA)
knowledge of office management practices, including billing and scheduling within healthcare
knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
knowledge of patient care protocols and practices
knowledge of general patient care practice, methods and regulations
skill in evaluating patient’s needs or following up with a care-giver and then providing follow up support to patients
skill in scheduling appointments and referrals

Job Responsibility

Assists medical care givers with patient management, tracking and monitoring requirements
answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
ensures completion of financial documentation in accordance with TMCH’s credit and collection policies
explains all necessary compliance forms and obtains patient signature as required for regulatory agencies
performs medical necessity screening and ensures compliance with system requirements
interacts with physicians and/or physicians’ office staff to secure diagnosis, procedure details or authorizations and information for denials as needed
uses medical terminology and scheduling knowledge to select correct procedure when scheduling and coordinates information with other departments as needed

Fulltime

Patient Access Representative

As "the champion of first impressions" our valued Patient Access professionals a...

Location

United States , Keystone

Salary:

18.97 - 28.89 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Office experience in a healthcare environment
medical terminology
ability to multitask and prioritizing skills
experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7
utilization of website search engines
High School diploma required

Job Responsibility

Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors
Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system
Verify insurance benefits
explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service
Serve as a mentor to new associates and assist in new employee orientation

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Parttime

Patient Access Representative I – Insurance Verification

The Patient Access Representative I – Insurance Verification is responsible for ...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

One (1) year of experience in a healthcare setting preferred, especially in insurance verification or scheduling
Knowledge of insurance plans, medical terminology, and healthcare billing practices
Strong communication and customer service skills
Proficiency in EHR systems and payer verification tools
Ability to multitask in a fast-paced environment
Attention to detail and accuracy in data entry
Basic computer and office equipment proficiency

Job Responsibility

Verify insurance eligibility and benefits using electronic tools and payer portals
Obtain prior authorizations and document approvals in the registration system
Collect co-pays, deductibles, and outstanding balances
establish payment plans when needed
Explain insurance coverage, financial responsibility, and available financial assistance to patients
Register patients accurately, ensuring all demographic and insurance data is complete
Coordinate with clinical departments and physician offices to confirm procedure details and scheduling needs
Respond to patient inquiries regarding insurance, billing, and scheduling
Maintain accurate documentation of all verification and authorization activities
Reconcile daily cash drawer and ensure compliance with financial policies

Fulltime

New

Patient Service Representative

We are looking for a detail-oriented Medical Scheduler to support patient access...

Location

United States , Federal Way

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in medical scheduling, patient access, or a related healthcare support role
Practical knowledge of insurance verification, referral coordination, and authorization processes
Experience entering and maintaining patient information in an electronic medical record, including Epic software
Familiarity with medical terminology and the ability to communicate healthcare information clearly to patients
Strong customer service background with confidence handling high-volume phone or call center interactions
Ability to manage multiple priorities with accuracy, follow established procedures, and maintain organized documentation
Demonstrated empathy, patience, and professionalism when assisting patients with scheduling and coverage questions.

Job Responsibility

Coordinate patient appointments and related services based on approved referrals and clinical scheduling guidelines
Collect, confirm, and maintain patient demographic information and enter accurate details into the electronic medical record
Review insurance coverage, verify eligibility, and document authorization or referral information needed for scheduled visits
Check that required supporting items such as laboratory work, imaging, scans, and referral documents are available before appointments
Respond to patient questions regarding billing, insurance benefits, and estimated costs, and provide clear explanations when additional clarification is needed
Communicate with physicians, patients, and referring clinics when referrals are denied or when added documentation, review, or second opinions are required
Update patient charts by scanning, copying, and filing records into the appropriate sections of the electronic medical record system
Arrange special support services for patients, including interpreters, transportation, and other care-related accommodations as needed
Provide pre-visit guidance, manage cancellations or missed appointments according to established procedures, and escalate policy concerns to leadership when appropriate
Work collaboratively during operational changes involving external teams and evolving access to scheduling or support systems, while maintaining continuity of patient service.

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

New

Clinical Medical Assistant I/Patient Access Representative II - Medical Practice Foundation - Satellite Administration

Under the general supervision of a licensed care provider and/or management, the...

Location

United States , Oceanside

Salary:

23.10 - 31.77 USD / Hour

Rady Children's Hospital-San Diego

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or Equivalent
BLS for Healthcare Providers (American Heart Association)
1 year experience as a CMA
1 year experience as a PAR
or Bachelor's Degree in Business Administration or related field with no prior experience
or a graduate from technical training school in a related field of study with no prior experience
Completion of a Medical Assistant program/certificate

Job Responsibility

Function as both a CMA I and a PAR II
Independently provides and documents clinical care and associated tasks as assigned
Utilizes appropriate age and developmental approaches in application of care
Regularly performs a supportive role to physicians, nurses, and families in the delivery of patient care
Securing and providing appropriate medical business information to/from patient families and funding sources
Interprets, identifies, and documents this information by way of registration, scheduling, and/or obtaining authorizations for outpatient and/or diagnostic services
Collaborates with interdisciplinary team to ensure optimal care is provided in a quality environment to patients and families
Administrative duties will be performed as assigned

What we offer

Medical, Dental, Vision, Life, Pet insurance
Retirement Plan
Tuition Assistance
Wellness program

Fulltime

Outpatient Access Representative II

Performs functions associated with patient information processing for ambulatory...

Location

United States of America , Geneva

Salary:

18.00 - 23.81 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 1-year related experience in an administrative office or customer service field required
Completion of Vision Care 1,2,3 courses required
Or equivalent combination of education and experience
Medical terminology experience preferred
Demonstrated ability to word process documents and enter data into a database preferred
Demonstrates the ICARE values to patient, families and staff preferred
Demonstrated skills related to achievement of customer satisfaction preferred
Ability to act as a resource to less experienced staff preferred

Job Responsibility

Performs functions associated with patient information processing for ambulatory care visits
Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems
Ensures patient satisfaction with information processing and reception service
Requires accuracy in order to generate a billable service for the provider
Responsible for functions being completed in an accurate, efficient, and customer friendly manner
May act as a resource to new staff
Greets patients to initiate positive ambulatory experience
Provides interaction of warm hand-off to registration and insurance management (RIM)
Updates patients regarding waiting time for the provider every 15 minutes
Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations

Fulltime

Patient Access Representative II – Insurance Verification Representative

The Patient Access Representative II – Insurance Verification is responsible for...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Two (2) years of experience in a healthcare setting with a focus on insurance verification or patient access
Advanced knowledge of insurance plans, medical terminology, and healthcare billing practices
Strong communication and customer service skills with the ability to de-escalate complex situations
Proficiency in EHR systems, payer verification tools, and Microsoft Office Suite
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Attention to detail and accuracy in data entry and documentation
Demonstrated leadership and mentoring capabilities

Job Responsibility

Verify insurance eligibility and benefits for complex and high-priority cases using payer portals and electronic tools
Obtain and document prior authorizations, including peer-to-peer requests and escalations
Coordinate with clinical departments and physician offices to ensure accurate procedure and diagnosis coding
Provide mentorship and training to Patient Access Representative I staff
Assist in resolving escalated patient inquiries and insurance issues
Ensure accurate and complete patient registration and financial documentation
Collect co-pays, deductibles, and outstanding balances
establish and monitor payment plans
Maintain compliance with HIPAA, organizational policies, and payer regulations
Participate in quality improvement initiatives and workflow optimization projects

Fulltime

Medical Patient Access Representative

Robert Half

Location:
United States , Indianapolis

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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Medical Patient Access Representative

Robert Half

Location:United States , Indianapolis

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 13, 2026

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