Medical Office Specialist

• Monitors patient flow in waiting room and resolves patient flow issues related to registration and post-visit processing
• Provides set-up of examination room and instruments in accordance with proper techniques established by hospital and infection control policies
• Takes and monitors vital signs, including fetal heart rate if necessary
• Performs phlebotomy, point of care testing, and other procedures as indicated by physician order, including but not limited to electrocardiogram and phototherapy
• Assists with procedures as necessary including but not limited to echocardiogram, sigmoidoscopy, proctoscopy, nasal scope, colposcopy, biopsy, LEEP, laser and cystoscopy
• Sets up oxygen and suction
• Performs vision screening
• Inventories, orders or re-stocks medical supplies
• monitors expiration dates on all medications and medical supplies disposing appropriately as per institution policy
• Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, or others as needed
• Performs routine maintenance/cleaning of equipment and instruments
• Notifies appropriate personnel regarding any malfunction in equipment
• Maintains a safe, secure, and healthy work environment by following standards and procedures
• complies with legal regulations
• Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances
• Acts rapidly and calmly during emergencies, initiates CPR and provides the necessary items called for by the team
• Transports patients and equipment as needed
• Performs any and all duties involving direct patient care as assigned by the RN/LPN within the framework of the New York State Nurse Practice Act and MSHS Policy and Procedures
• Documents in medical record / electronic medical record as required by hospital policy
• Greets and registers patients, prepares and processes appropriate forms, directs patients to appropriate areas and arranges transportation needs
• Screens incoming calls, takes and responds to messages, as well as responds to inquiries regarding department procedures, services and programs
• Schedules appointments and completes pre-registration via telephone including insurance verification and full patient demographics collection over the telephone or in person using computerized system(s)
• Fulfills clerical responsibilities as assigned using the electronic medical record (EMR) system or manually as necessary
• Performs routine cash collections at time of service
• Completes forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately
• Assists in the creation and maintenance of medical charts
• Retrieves lab, pathology and diagnostic testing, and operative reports and data from computer systems
• Checks, verifies and updates insurance information utilizing internal or electronic sources
• Obtains and documents managed care referrals, required pre-certifications and authorizations as necessary
• Supports surgical or procedure scheduling in conjunction with Surgical Coordinator or other similar role(s) verifying times with patients, preparing charts, pre-admissions and consent forms
• Maintains a working knowledge of New York State third party payer eligibility requirements for private and hospital billing
• Utilizes and understands basic medical terminology
• able to complete visit encounter forms and enters ICD10-CM and CPT information into computerized systems as appropriate
• Assists in training, orientation and education of entry level and or/float staff

• High School Diploma/GED
• Medical Assistant Certification from an approved school required
• Two years of experience working as a medical assistant
• Basic Life Support (BLS) certification (1 Year) from AHA or Red Cross
• National Medical Assistant Certification from an approved organization
• Licensed/Credentialed as a Phlebotomist or EKG technician preferred

Licensed/Credentialed as a Phlebotomist or EKG technician