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A growing behavioral healthcare practice is seeking a Medical Office Receptionist / Practice Coordinator to oversee front-desk operations and ensure smooth administrative support for clinicians and patients. This role is ideal for someone who thrives in a compassionate, detail-oriented environment and is passionate about improving patient access to mental health care.
Job Responsibility:
Greet, check in, and check out patients with professionalism and warmth
Verify documentation, insurance eligibility, and payment information before visits
Manage incoming calls, emails, and portal messages for scheduling, billing, and general inquiries
Assist patients with telehealth setup, portal navigation, and urgent communication requests
Collect co-payments and account balances while maintaining accurate financial records
Handle scanning, mail, and e-fax processing
keep the reception area organized and patient-ready
Support clinicians with appointment coordination, administrative follow-ups, and patient communication
Maintain strict HIPAA compliance and safeguard all patient data with confidentiality
Requirements:
High School Diploma or equivalent required
Associate’s degree preferred
MediClear Certification or equivalent HIPAA credential required
1+ year of experience in healthcare administration, medical reception, or patient-facing customer service preferred
Strong multitasking and organizational skills with attention to accuracy
Proficiency in Microsoft Office Suite and electronic medical record (EMR) systems
Excellent communication skills—able to remain calm, professional, and compassionate during sensitive or high-volume interactions
What we offer:
Competitive hourly pay with quarterly bonus opportunities
Comprehensive medical, dental, and vision benefits
Supportive, patient-focused workplace centered on behavioral and mental health care
Ongoing professional development and advancement opportunities