Medical Office Coordinator

• Oversee daily office operations, including scheduling, managing call-offs, and organizing staff onboarding and training
• process and manage insurance authorizations, billing inquiries, and Explanation of Benefits (EOBs)
• coordinate staff schedules to optimize coverage and maintain efficient workflows
• ensure adherence to office policies and procedures, fostering a detail-focused and productive environment
• serve as a liaison between administrative and medical staff to address operational needs and improve processes
• handle receptionist duties, including answering inbound calls and managing a multi-line phone system
• provide concierge-level support to patients, ensuring their needs are met promptly and professionally
• monitor and address insurance-related issues to streamline patient billing and claims processes
• participate in recruiting efforts for new staff and assist with their onboarding and training

• Minimum of 1 year of experience in a medical office or healthcare setting
• familiarity with insurance authorizations, billing processes, and Explanation of Benefits (EOBs)
• strong organizational skills with the ability to prioritize tasks in a fast-paced environment
• willingness to work across multiple office locations, including Chino and Upland
• excellent communication skills, both verbal and written, with a focus on patient satisfaction
• proficiency in administrative tools, software, and healthcare systems (experience with specific systems is a plus)
• ability to manage multi-line phone systems and handle receptionist duties effectively
• previous experience with recruiting, onboarding, and training staff is preferred but not required

Previous experience with recruiting, onboarding, and training staff

• Medical insurance
• vision insurance
• dental insurance
• life insurance
• disability insurance
• 401(k) plan