Medical Office Assistant

• Welcoming youth and families and contributing to a positive, welcoming atmosphere
• Maintaining and tidying the reception and waiting areas
• Registering and triaging patients, including completing intake packages and mental health questionnaires, and setting up new patients with the Foundry toolbox system
• Answering patient and client questions and calls and taking and distributing messages
• Ensuring all patient demographics are up to date
• Ensuring that highlighted tasks on patient charts at registration are completed
• Ensuring patient flow during clinics
• Notifying patients about specialist or imaging appointments and return clinic visits
• Processing incoming and outgoing documents including scanning, uploading, sending, and assigning documents
• Assisting with “Runner” duties, including pregnancy tests, urine dips when needed
• Ensuring all specimens are labelled and that their requisitions are properly filled out
• Maintaining, tidying and stocking exam rooms
• Ensuring office equipment is in good working order and stocked with supplies
• Keeping an inventory and completing orders as needed
• Preparing and submitting MSP billing and sessional invoices as requested

• A Medical Office Assistant Certificate OR an acceptable combination of education, training, and experience
• Experience working in a clinical environment
• Experience with preliminary lab testing completed in office
• Strong verbal, written, and active listening skills
• Excellent organizational, prioritization, and time management skills
• Knowledge of the MSP billing process and medical office software
• Proficient use of Electronic Medical Records (EMR)
• Strong computer competency
• able to use Microsoft Office365
• Ability to work well both independently and as part of a team
• Familiarity with office machines including photocopiers, printers, and fax machines
• Familiarity with IntraHealth Profile
• Proven ability to work effectively in a high patient volume environment
• Interest and ability to work with youth
• A well-developed ability to switch tasks when dealing with frequent interruptions
• Ability to interact with people in difficult situations, and with complex, diverse needs
• Ability to work a variable schedule that requires flexible availability including evenings
• Ability to adapt quickly to changing conditions within the clinic
• Ability to work within a high-level of social interaction and engagement, requiring adherence to health and safety protocols
• A satisfactory Criminal Records Check is a condition of employment

Experience working with youth is an asset

• Three weeks’ pro-rated vacation
• Three pro-rated wellness days per year
• Pro-rated sick leave days per year
• Opportunity to exchange a statutory holiday for a cultural day celebration
• A great benefits plan including extended health and dental
• Employee and Family Assistance Program
• Access to online wellness resources
• Free use of Archway’s wellness equipment
• Great in-house training opportunities
• Rewarding work in a positive and supportive environment
• Work/Life balance