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Integrated Medical Services, Inc. Logo Integrated Medical Services, Inc. · Office Administration

Medical Office Assistant Neurology

United States, Phoenix Employment contract · Job Posted May 16, 2026
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Job Description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers' commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Medical Office Assistant in our Neurology department. The Medical Office Assistant is responsible for answering a high volume of incoming calls and the scheduling and confirming of appointments. This position may also be responsible for logging new patient's incoming referrals, and assisting the front office with work related to the support needs of the medical practice.

Job Responsibility

  • Responsible for answering patient telephone calls and directing them to the appropriate person
  • Responsible for the scheduling and re-scheduling of patient appointments
  • Ensure all pertinent information from the patient is registered
  • Send a letter to the patient and referring provider when unable to contact patient
  • May verify eligibility for all appointments
  • May sort referrals accordingly to each referral coordinator
  • May coordinate with MA to ensure they have received records
  • Verify and update patient demographics
  • Perform other duties as assigned

Requirements

  • Must have one of the following: Certified Nursing Assistant (CNA) Certification, Registered Medical Assistant, Emergency Room or Emergency Medical Technician certification, or minimum of 2-5 years of medical assisting experience
  • Strong oral communication skills
  • Demonstrated ability to interact effectively with peers and physicians
  • Computer kills
  • Able to work in a fast paced environment
  • Excellent customer service skills
  • Ability to multi-task
  • Keeps a professional manner when answering the phone at all times
  • Maintains customer confidence and protects operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed
  • The ability to work in a constant state of alertness
  • Medical experience and EHR knowledge preferred
  • High School Diploma or equivalent
  • Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software
  • Front Office experience in a clinical setting preferred

Nice to have

  • Medical experience and EHR knowledge preferred
  • Front Office experience in a clinical setting preferred
  • 2-3 years customer service
  • EMR (Athena) experience
  • Good computer skills and being familiar with Microsoft (Word and Excel)

What we offer

  • Medical, Dental, and Vision benefits
  • 401k match available
  • Paid Time Off
  • short-term and long-term disability
  • life insurance
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