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Robert Half Logo Robert Half · Insurance

Medical insurance collections

United States, Denver · Job Posted March 25, 2026
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Job Description

We are seeking a detail-oriented, resourceful detail oriented to join our team in an insurance and benefit verification support (collections) role. The ideal candidate will be experienced in phone-based work, insurance research, and claims investigation, with strong time management, punctuality, and independent problem-solving skills.

Job Responsibility

  • Spend several hours each day on the phone contacting insurers, employers, and other payers
  • Conduct comprehensive benefit verifications for patients and accounts
  • Investigate and identify root causes for unpaid or denied insurance claims
  • research contractual, state, and employer-specific reasons
  • Proactively resolve claim payment issues by working directly with payers and internal teams
  • Read, interpret, and apply contract language and regulatory guidelines as needed
  • Attend virtual meetings promptly and with cameras on, engaging professionally at all times
  • Track, manage, and follow up on assigned 3–5 accounts per day, ensuring thorough documentation and resolution
  • Use Windows 365, Microsoft Office Suite, and internal collections or insurance software for research and reporting
  • Handle insurance authorizations and utilize internal drives per process requirements
  • Respond to supervisor and leadership communications within ten minutes during business hours
  • Maintain strict data security protocols, including using the designated VPN (Global Protect Connect) and not downloading work applications onto personal devices
  • Demonstrate excellent phone etiquette and customer service skills with patients, payers, and colleagues
  • Work may require assembling information from multiple sources to “put together the puzzle” of insurance and payment resolution
  • Comply with company policies on confidentiality and non-competition
  • candidates may not hold another job while employed with DaVita

Requirements

  • High school diploma or GED (documentation required)
  • candidates must be able to pass a drug screening
  • Sufficient, reliable internet for remote work
  • 1–2 years of insurance verification, medical billing/collections, claims, or customer service in healthcare or insurance preferred
  • Strong analytical problem-solving abilities
  • must be comfortable making “best guess” resolutions where processes are not clearly defined
  • Exceptional time management and punctuality
  • Experience handling confidential information and working independently in a remote environment

Nice to have

  • Proficiency in Windows 365 and Microsoft Office Suite
  • Experience using internal payment, collections, or CRM software
  • Familiarity with insurance contracts, state-specific health guidelines, and payer processes
  • Excellent attention to detail and organizational skills

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • eligible to enroll in our company 401(k) plan
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