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CVS Health Logo CVS Health · IT - Administration

Medical Insurance Collections Coordinator

United States, Monroeville Employment contract 17.00 - 28.46 USD / Hour · Job Posted June 30, 2026
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Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

  • Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing
  • Follow-up on unpaid, recouped payments, and underpaid claims
  • Resolve issues with nonpayment of invoices due to insurance problems that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors
  • Maintain supporting chronological notes that detail action taken to resolve outstanding account balances
  • Maintain patient demographic information and data collection systems
  • Research and respond by telephone, via the internet and in writing to insurance companies and governmental payers regarding collection issues and problems
  • Contact patients and Physician’s offices as well as insurance companies as needed in order to expedite claims processing

Requirements

  • 1+ years of Healthcare Insurance related experience
  • Experience using Microsoft Office products' specifically Excel, Outlook, and Word
  • Must be able to commute to the Monroeville, PA office
  • Verifiable High School Diploma or GED required

Nice to have

  • Insurance billing or collections experience
  • Customer service in a healthcare environment
  • Experience working in a healthcare reimbursement system
  • Effective customer service skills and experience that shows ability to work in a team environment
  • Attention to detail
  • Ability to utilize analytical skills
  • Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail
  • Ability to communicate with clientele in a professional manner
  • both verbally and written

What we offer

  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources
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