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Medical Information Officer

· Job Posted January 13, 2026
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Job Description

ProductLife Group is looking for a Medical Information Officer- French and Dutch Speaker to join its MI Department.

Job Responsibility

  • Respond to requests for information (medical, pharmaceutical, consumer…) in the 1st line, after demonstrated experience with the support of a Medical Information Pharmacist, according to customer requirements, whatever the media of reception
  • Detect cases of vigilance, transfer them to the 2nd line or document them after adequate training and demonstrated experience, with the support of a PIM – as required by the client
  • Proceed to the recording of the cases to be handled on paper and/or computer, in French and Dutch
  • Restore managed calls in the ad hoc tool
  • Under the supervision of a medical information pharmacist, draft written responses to health professionals and forward them to the appropriate person
  • Carry out quality control of certain telephone call reports according to the decision tree in force
  • Receive, file and acknowledge receipt of documents sent by client laboratories
  • Maintain the IT sub-units up to data
  • Carry out the reporting of files to the client laboratories, if necessary
  • Participate in the telephone permanence (according to the days and hours determined)
  • Participate in the drafting of procedures, operating methods and agreements directly related to his/her activity

Requirements

  • Diploma in Sciences/ Degree/ Master 1 or 2
  • Languages: French and Dutch (FLUENT)
  • Excel / Word
  • Similar experience would be preferred

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