Medical Information Officer - Spanish Speaking

• Handle first‑ and second‑line medical enquiries across all channels (emails, calls, letters)
• Provide scientifically sound, accurate responses to medical information enquiries
• Triage and escalate matters such as adverse events (AEs), product quality complaints (PQCs), and complex enquiries
• Ensure all enquiries and relevant information are accurately logged in the Theramex tracking system
• Support periodic reconciliation of enquiries, AEs, and PQCs with relevant departments
• Address non‑medical information enquiries while maintaining excellent customer service
• Make outbound follow‑up calls to members of the public when required
• Support the preparation of standard responses and FAQ materials for Theramex products
• Carry out ad‑hoc duties related to the role

• Bachelor’s or Master’s degree in a scientific discipline (biology, chemistry, pharmacy, or similar)
• Fluent written and spoken Spanish
• Fluent written and spoken English
• Strong customer service skills and excellent communication abilities
• Strong analytical, listening, and written skills
• The ability to quickly absorb information and make informed decisions aligned with policies and procedures
• Good keyboard and administrative skills
• Experience in a call centre, control room, or customer service environment (preferred but not essential)

Experience in a call centre, control room, or customer service environment

• A fast-paced environment with broad exposure, where you can develop professionally – even outside your area of expertise
• Support for your growth and learning, along with recognition and celebration of achievements
• Opportunities for driven and talented professionals who want to contribute to our exciting journey