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We are looking for a Medical Information Officer to join our team in Poland HQ, supporting Theramex HQ UK Limited. In this role, you’ll act as the first point of contact for medical and scientific enquiries related to Theramex products, engaging with patients, healthcare professionals, and internal/external stakeholders. You will handle a wide range of medical information requests, ensure accurate documentation, triage important cases such as adverse events or product quality complaints, and contribute to developing high‑quality standard responses. This is an excellent opportunity for someone passionate about medical communication, customer service, and women’s health.
Job Responsibility:
Handle first‑ and second‑line medical enquiries across all channels (emails, calls, letters)
Provide scientifically sound, accurate responses to medical information enquiries
Triage and escalate matters such as adverse events (AEs), product quality complaints (PQCs), and complex enquiries
Ensure all enquiries and relevant information are accurately logged in the Theramex tracking system
Support periodic reconciliation of enquiries, AEs, and PQCs with relevant departments
Address non‑medical information enquiries while maintaining excellent customer service
Make outbound follow‑up calls to members of the public when required
Support the preparation of standard responses and FAQ materials for Theramex products
Carry out ad‑hoc duties related to the role
Requirements:
Bachelor’s or Master’s degree in a scientific discipline (biology, chemistry, pharmacy, or similar)
Fluent written and spoken Spanish
Fluent written and spoken English
Strong customer service skills and excellent communication abilities
Strong analytical, listening, and written skills
The ability to quickly absorb information and make informed decisions aligned with policies and procedures
Good keyboard and administrative skills
Experience in a call centre, control room, or customer service environment (preferred but not essential)
Nice to have:
Experience in a call centre, control room, or customer service environment
What we offer:
A fast-paced environment with broad exposure, where you can develop professionally – even outside your area of expertise
Support for your growth and learning, along with recognition and celebration of achievements
Opportunities for driven and talented professionals who want to contribute to our exciting journey