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Commercial Eyes- PLG Group of Companies is looking for a Medical Information Manager to join its Teams; to lead project delivery, manage a high-performing MI team, and provide exceptional client service across our growing Medical Information portfolio.
Job Responsibility:
Lead and coordinate Medical Information project teams to ensure timely, accurate, compliant delivery of client services
Act as the primary liaison for clients — managing expectations, providing scientific and strategic guidance, and ensuring ongoing satisfaction
Oversee the full lifecycle of client projects, including scoping, proposals, resourcing, execution, reporting, and follow-up
Mentor, supervise, and develop MI Associates and Junior Associates, fostering a high-performance team culture
Ensure all medical inquiries are handled with accuracy, scientific rigour, and alignment with client SOPs, regulatory requirements, and industry standards
Maintain and enhance MI knowledge assets, including standard response documents and databases
Ensure timely identification and reporting of adverse events (AEs) and product complaints (PCs) in line with ANZ safety requirements
Support internal and external audits and contribute to continuous improvement initiatives
Work collaboratively with other business units to enhance service offerings and drive efficiencies
Contribute to business development and client retention by identifying opportunities, nurturing relationships, and supporting proposal development
Play a key role in operational excellence through process optimisation, performance tracking, and quality management activities
Requirements:
Bachelor of Pharmacy or relevant scientific qualification
3+ years’ Medical Information experience, including supervisory responsibilities
Strong scientific evaluation and communication skills
Knowledge of MI systems, QMS, and Australian/NZ safety reporting requirements
Excellent project management, problem-solving, and people leadership capabilities
Nice to have:
Additional language proficiency (Japanese, Vietnamese, Korean, Mandarin) is highly valued
Consulting experience a plus
What we offer:
Collaborate with some of the brightest minds in access, policy, and strategy
Contribute to projects that have real-world impact on patient care
Enjoy a flexible, hybrid work model and commitment to work-life balance
Join a company that values expertise, purpose, and progress