Medical Information Customer Experience Specialist Job at SRG (Tadworth, Surrey)

Medical Front Desk Specialist

This role is crucial to our healthcare team, with responsibilities ranging from ...

Location

United States , Windham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in answering and managing inbound calls, providing information, and redirecting calls as necessary
Ability to handle billing functions, including processing payments and maintaining financial records
Familiarity with creating and interpreting charts and graphs, ideally in a medical context
Experience checking in patients, managing appointments, and updating patient records
Strong communication skills to answer patient queries effectively and professionally
Knowledge of medical terminology and procedures is beneficial
High level of organization and attention to detail
Ability to maintain patient confidentiality and adhere to HIPAA guidelines
Proficiency in using medical software systems for scheduling and record keeping
Previous experience in a medical front desk role is preferred

Job Responsibility

Provide a warm, detail oriented welcome to patients upon their arrival at the clinic
Handle incoming calls, providing information or directing them to the appropriate departments or personnel
Manage the scheduling and confirmation of patient appointments, while keeping the calendar updated and notifying patients of their upcoming appointments
Gather and input patient information accurately, including personal details, insurance details, and medical history
Maintain and manage patient files and records in accordance with HIPAA regulations, ensuring they are updated, organized, and confidential
Verify patient insurance information and liaise with insurance companies for approval of services or procedures as needed
Process and manage patient payments, including issuing receipts for co-pays, deductibles, and outstanding balances
Facilitate effective communication with doctors, nurses, and other healthcare professionals to ensure coordinated patient care and appointment scheduling
Prepare and dispatch appointment reminders, patient forms, or follow-up letters as necessary
Oversee office supplies, ensuring necessary materials are available and properly stocked

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Medical Billing Specialist

We are seeking a Medical Billing Specialist to join our team in the Healthcare i...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Excellent customer service skills with a patient-centered approach
Proficiency in data entry tasks, with a focus on accuracy and efficiency
Experience with numeric data entry, demonstrating high levels of precision
Ability to handle high-volume data entry tasks without compromising on quality
Proven track record of performing data entry tasks in a fast-paced environment
Knowledge and experience in medical billing procedures
Familiarity with insurance verifications, ensuring proper patient coverage
Expertise in medical insurance verification, confirming the validity and applicability of patients' insurance policies

Job Responsibility

Administer accurate and timely processing of patient accounts
Verify and secure correct insurance benefits for patients
Confirm waiver coverage for patient accounts
Validate the accuracy of patient information within accounts
Identify what items are covered by payors and coordinate benefits accordingly
Monitor patient accounts and take necessary actions
Utilize customer service skills to resolve patient inquiries
Carry out high-volume data entry tasks
Perform insurance verifications for medical purposes
Leverage general computer knowledge, specifically Microsoft Outlook and Teams, for data entry and communication purposes

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Medical Billing Specialist

We are seeking a Medical Billing Specialist to join our team in the Healthcare i...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Excellent customer service skills with a patient-centered approach
Proficiency in data entry tasks, with a focus on accuracy and efficiency
Experience with numeric data entry, demonstrating high levels of precision
Ability to handle high-volume data entry tasks without compromising on quality
Proven track record of performing data entry tasks in a fast-paced environment
Knowledge and experience in medical billing procedures
Familiarity with insurance verifications, ensuring proper patient coverage
Expertise in medical insurance verification, confirming the validity and applicability of patients' insurance policies

Job Responsibility

Administer accurate and timely processing of patient accounts
Verify and secure correct insurance benefits for patients
Confirm waiver coverage for patient accounts
Validate the accuracy of patient information within accounts
Identify what items are covered by payors and coordinate benefits accordingly
Monitor patient accounts and take necessary actions
Utilize customer service skills to resolve patient inquiries
Carry out high-volume data entry tasks
Perform insurance verifications for medical purposes
Leverage general computer knowledge, specifically Microsoft Outlook and Teams, for data entry and communication purposes

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

Customer Service Specialist

We are looking for a dedicated Customer Service Specialist to join our team in B...

Location

United States , Bergen County

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of three years of experience in a healthcare or medical office setting
strong verbal and written communication skills, with bilingual proficiency highly preferred
ability to manage multiple tasks with excellent attention to detail
detail-oriented approach with a focus on providing solutions and maintaining customer satisfaction
quick learner who can adapt to new software systems and tools
knowledge of orthopedics or related healthcare fields is beneficial
proven ability to handle customer inquiries in a call center or similar environment

Job Responsibility

Process customer orders accurately, including entering insurance information and recommending suitable products
coordinate with warehouse and operations teams to ensure timely and efficient order fulfillment
maintain detailed and organized documentation, including patient records and related files
address customer concerns and troubleshoot issues, escalating complex problems as necessary
perform general administrative tasks and provide clerical support to the team
apply knowledge of healthcare processes and terminology to address customer needs effectively
ensure consistent and attentive communication with customers via phone, email, and other channels
collaborate with cross-functional teams to improve customer service procedures and workflows
stay updated on company systems and tools to deliver accurate and timely assistance

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Medical Appeals/Grievance Specialist II - Registered Nurse

Responsible for utilizing clinical acumen and managed care expertise related to ...

Location

United States , Phoenix

Salary:

Not provided

Blue Cross Blue Shield of Arizona

Expiration Date

Until further notice

Requirements

1 year experience in clinical and health insurance or other healthcare related field
3 years experience in clinical and health insurance or other healthcare related field AND 1 year Managed care experience with a focus in Utilization Management (UM), Prior Authorization (PA), Claims, Case Management and/or Medical Appeals and Grievance (MAG)
5 years experience in clinical and health insurance or other healthcare related field AND 2 years Managed care experience with a focus in Utilization Management (UM), Prior Authorization (PA), Claims, Case Management and/or Medical Appeals and Grievance (MAG)
8 years experience in clinical and health insurance or other healthcare related field AND 3 years above satisfactory job performance in the managed care environment with a focus in Utilization Management (UM), Prior Authorization (PA), Claims, Case Management and/or Medical Appeals and Grievance (MAG)
Associate’s Degree in a healthcare field of study or Nursing Diploma
Active, current, and unrestricted license to practice in the State of Arizona (a state in the United States) or a compact state as a Registered Nurse (RN), a Physical Therapist (PT) or a Licensed Master Social Worker LMSW.
Intermediate PC proficiency
Intermediate skill using office equipment, including copiers, fax machines, scanner and telephones
Maintain confidentiality and privacy
Advanced clinical knowledge

Job Responsibility

Perform in-depth analysis, clinical review and resolution of provider appeals/inquiries, corrected claims and subscriber reconsiderations, member appeals, corrected claims and provider grievances for all lines of business
Identify, research, process, resolve and respond to customer inquiries primarily through written / verbal communication.
Respond to a diverse and high volume of health insurance appeal related correspondence on a daily basis.
Analyze medical records and apply medical necessity criteria and benefit plan requirements to determine the appropriateness of appeal, grievance and reconsideration requests.
Maintain complete and accurate records per department policy.
Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines and required by State, Federal and other accrediting organizations.
Demonstrate ability to apply plan policies and procedures effectively.
Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
Attend staff and interdepartmental meetings.
Participate in continuing education and current developments in the fields of medicine and managed care.

Fulltime

Medical Accounts Receivable and Billing Specialist

This role will support a growing department. Our client offers great work-life b...

Location

United States , Odenton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Small, private clinic AR experience highly preferred
Solid understanding of medical billing
Knowledge of Accounts Receivable (AR) in a healthcare/clinical environment
Demonstrated analytical skills in basic accounts receivable and accounting policy
Current and relevant ERP system experience
AA or BS/BA degree in Accounting or in a related field

Job Responsibility

Responsible for billing and coding
Collecting on past due balances
Insurance company follow-up
Maintain up to date information from insurance companies and customers
Reduce AR aging
Special project as assigned
Provide and obtain necessary documentation as needed

What we offer

Great work-life balance
Free online training
Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Medical Accounts Receivable Specialist

This role is within the healthcare industry, where you will be crucial in assist...

Location

United States , Jeffersontown, Kentucky

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficient in Accounting Software Systems
Experience with ADP - Financial Services
Familiarity with CRM
Proficiency in Epic Software
Knowledge of ERP - Enterprise Resource Planning
Ability to handle Accounting Functions
Experience with Accounts Receivable (AR)
Proficient in Billing Functions
Capable of managing Cash Activity
Experience in Cash Handling

Job Responsibility

Oversee the processing of appeals by collecting necessary information and resubmitting claims
Manage the initiation of collection follow-ups for unpaid or rejected claims with the relevant Payer
Maintain a robust and positive relationship with team members and Payer representatives
Handle communication of payment or denial trending issues that impact revenue, to leadership
Take responsibility for reviewing unpaid claims and investigating reasons for payment delays
Handle the resolution of claim partial payments and denials with Payers
Engage insurance companies and attorneys to resolve any discrepancies and ascertain the status of bills to secure proper reimbursement
Review outstanding accounts receivables for assigned Payers and maintain the aging report
Ensure any necessary adjustments in accounts are processed accurately and promptly
Keep accurate customer credit records and process customer credit applications efficiently

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Patient Access Specialist

We are offering a contract to permanent employment opportunity for a Patient Acc...

Location

United States , Nashua

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Exceptional customer service skills
Proficiency in data entry
Previous administrative experience in a healthcare setting
Understanding of medical terminology and procedures

Job Responsibility

Ensure precise assignment of MRNs
Handle incoming, outgoing, and inter-office calls
Adhere to organizational policies
Conduct pre-registration of patients' accounts
Inform patients about general consent for treatment forms
Review responses in the insurance verification system
Use Advance Beneficiary Notice (ABN) software
Utilize auditing and reporting systems for quality assurance
Conduct account audits

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Medical Information Customer Experience Specialist

SRG

Location:
United Kingdom , Tadworth, Surrey

Category:
Pharmacy

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Medical Information Customer Experience Specialist

Medical Front Desk Specialist

Medical Billing Specialist

Medical Billing Specialist

Customer Service Specialist

Medical Appeals/Grievance Specialist II - Registered Nurse

Medical Accounts Receivable and Billing Specialist

Medical Accounts Receivable Specialist

Patient Access Specialist

Medical Information Customer Experience Specialist

SRG

Location:United Kingdom , Tadworth, Surrey

Category:Pharmacy

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Medical Information Customer Experience Specialist

Medical Front Desk Specialist

Medical Billing Specialist

Medical Billing Specialist

Customer Service Specialist

Medical Appeals/Grievance Specialist II - Registered Nurse

Medical Accounts Receivable and Billing Specialist

Medical Accounts Receivable Specialist

Patient Access Specialist

Location:
United Kingdom , Tadworth, Surrey

Category:
Pharmacy

Contract Type:
Not provided

Job Posted:
March 04, 2026