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SRG Logo SRG · Pharmacy

Medical Information Customer Experience Specialist

United Kingdom, Tadworth, Surrey 24.00 GBP / Hour · Job Posted March 04, 2026
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Job Description

We are recruiting a Medical Information Customer Experience Specialist (Swedish-speaking) to provide high-quality, accurate medical and technical information to healthcare professionals and patients/caregivers. This role plays a key part in delivering an excellent customer experience across multiple channels, while operating within strict regulatory and compliance frameworks.

Job Responsibility

  • Research and respond to medical information enquiries via phone, email, webform, live chat, and post, in line with agreed timelines and quality standards
  • Accurately document enquiries and responses in accordance with SOPs, work instructions, and regulatory requirements
  • Identify and report adverse events and product quality complaints within required timelines
  • Provide customer responses in Swedish using approved English-language source materials
  • Support second-line medical information activities, including escalation management and content creation, where required
  • Ensure continuity and consistency of service across countries of coverage, working closely with Medical Information colleagues and local leads
  • Identify and support continuous improvement initiatives to enhance processes and customer experience
  • Represent Medical Information in country office activities where required, including meetings, reporting, and internal training
  • Support country relationship management for designated markets
  • Act as a point of contact for country-specific medical information updates and ensure data remains accurate and current

Requirements

  • Degree in a life science or healthcare-related discipline
  • Native or C2-level proficiency in Swedish, with strong English language skills
  • Strong written and verbal communication skills
  • High attention to detail and a strong customer service mindset

Nice to have

  • 1-2 years' experience in medical information or a related role
  • Pharmacy degree
  • Understanding of regulatory and compliance requirements within a medical function
  • Strong interpersonal and stakeholder management skills
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