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We are seeking a highly organized and patient-focused Medical Front Office Specialist to join our healthcare team in Carmel, Indiana. In this role, you will be the first point of contact for patients, providing excellent customer service while supporting daily front office operations. The ideal candidate is detail-oriented, professional and comfortable working in a fast-paced medical environment.
Job Responsibility
Greet patients and visitors in a courteous and professional manner
Answer and direct incoming phone calls
Schedule, confirm and reschedule patient appointments
Verify insurance information and collect copays or other payments
Maintain accurate patient records and update demographic information
Manage patient check-in and check-out processes
Respond to patient inquiries regarding appointments, forms and office procedures
Support medical staff with administrative tasks as needed
Ensure the front desk and reception area remain organized and welcoming
Maintain confidentiality and comply with HIPAA and office policies
Requirements
High school diploma or equivalent required
Previous experience in a medical office, healthcare administration or front desk role preferred
Familiarity with electronic medical records systems and medical scheduling software preferred
Strong communication, customer service and organizational skills
Ability to multitask and work effectively in a busy healthcare setting
Knowledge of insurance verification and patient registration processes is a plus
Nice to have
Previous experience in a medical office, healthcare administration or front desk role
Familiarity with electronic medical records systems and medical scheduling software
Knowledge of insurance verification and patient registration processes