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Medical Front Desk Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Windham

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role is crucial to our healthcare team, with responsibilities ranging from patient registration to managing patient records, and coordinating with medical staff to ensure seamless patient care.

Job Responsibility:

  • Provide a warm, detail oriented welcome to patients upon their arrival at the clinic
  • Handle incoming calls, providing information or directing them to the appropriate departments or personnel
  • Manage the scheduling and confirmation of patient appointments, while keeping the calendar updated and notifying patients of their upcoming appointments
  • Gather and input patient information accurately, including personal details, insurance details, and medical history
  • Maintain and manage patient files and records in accordance with HIPAA regulations, ensuring they are updated, organized, and confidential
  • Verify patient insurance information and liaise with insurance companies for approval of services or procedures as needed
  • Process and manage patient payments, including issuing receipts for co-pays, deductibles, and outstanding balances
  • Facilitate effective communication with doctors, nurses, and other healthcare professionals to ensure coordinated patient care and appointment scheduling
  • Prepare and dispatch appointment reminders, patient forms, or follow-up letters as necessary
  • Oversee office supplies, ensuring necessary materials are available and properly stocked
  • Maintain a clean, comfortable, and inviting reception area for patients and visitors
  • Address patient inquiries regarding medical procedures, billing questions, and office policies in a detail oriented and courteous manner
  • Assist patients with check-in and check-out, ensuring all necessary paperwork is completed, and scheduling any follow-up appointments or next steps

Requirements:

  • Proficiency in answering and managing inbound calls, providing information, and redirecting calls as necessary
  • Ability to handle billing functions, including processing payments and maintaining financial records
  • Familiarity with creating and interpreting charts and graphs, ideally in a medical context
  • Experience checking in patients, managing appointments, and updating patient records
  • Strong communication skills to answer patient queries effectively and professionally
  • Knowledge of medical terminology and procedures is beneficial
  • High level of organization and attention to detail
  • Ability to maintain patient confidentiality and adhere to HIPAA guidelines
  • Proficiency in using medical software systems for scheduling and record keeping
  • Previous experience in a medical front desk role is preferred
  • Excellent customer service skills and ability to handle patient concerns with empathy
  • Ability to multitask and manage time effectively in a fast-paced environment
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 25, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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