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We are looking for a Medical Front Desk Specialist to support daily patient-facing operations in Sacramento, California. This Long-term Contract position is ideal for someone who enjoys creating a welcoming experience, managing front office workflows, and keeping appointment activity organized in a clinical setting. The person in this role will help patients move smoothly through the visit process while maintaining accurate records and clear communication with care teams and partner departments.
Job Responsibility
Welcome patients upon arrival, guide them through the sign-in process, and provide attentive front desk support throughout their visit
Enter information for new patients and maintain accurate demographic records for returning patients in the practice system
Manage the appointment calendar by arranging, adjusting, and canceling visits while keeping scheduling details current
Work closely with hospital clinics and internal departments to align appointments and support coordinated patient care
Reach out to patients in advance of upcoming visits to verify attendance and help reduce scheduling gaps
Prepare and print prescription-related documents each day in accordance with office procedures
Complete checkout activities after appointments, ensuring follow-up needs and next steps are properly addressed
Requirements
Demonstrated experience in a medical front office, reception, or patient access environment
Strong interpersonal skills with the ability to deliver courteous and patient-focused service
Clear verbal and written communication skills for interacting with patients, providers, and administrative teams
Familiarity with appointment scheduling, patient check-in, and general reception workflows in a healthcare setting
Working knowledge of insurance processes and basic ICD-10 diagnosis coding
Comfort using computers and medical office software
Understanding of basic medical terminology and the ability to apply it accurately in day-to-day tasks