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Our expanding medical practice is looking for a skilled Medical Front Desk Specialist to serve as the welcoming first point of contact for our patients. This position is ideal for individuals who excel in multitasking, enjoy problem-solving, and are motivated by creating a positive experience each day.
Job Responsibility:
Greetings and check-in of patients with courtesy and professionalism
Handling a high volume of phone calls, scheduling appointments, and addressing patient inquiries
Overseeing patient registration, insurance verification, and confirming appointments
Maintaining accurate and confidential patient records
Partnering with nurses, physicians, and support staff to ensure efficient clinic operations
Addressing unexpected issues with quick and effective solutions
Keeping the front office environment organized, welcoming, and compliant with practice standards
Requirements:
Previous healthcare front desk, medical office, or customer service experience is a strong plus
Comfort using electronic medical records and scheduling systems
Cordial communication style, attention to detail, and ability to stay calm under pressure
A passion for helping people and delivering stellar patient experiences