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We are looking for a dedicated Medical Front Desk Specialist to join our team in Beverly Hills, California. The Medical Front Desk Specialist will play a vital role in ensuring smooth front desk operations while delivering outstanding service to patients. The role requires strong organizational skills and a commitment to maintaining a detail-oriented and welcoming environment.
Job Responsibility:
Welcome patients warmly and courteously to create a positive first impression
Schedule, confirm, and adjust patient appointments using scheduling software while coordinating follow-ups
Communicate office policies and procedures clearly to patients to ensure understanding and compliance
Verify and process patient forms and insurance details with accuracy and confidentiality
Update patient records and manage data entry tasks to maintain compliance with medical regulations
Follow up with patients and leads via calls to schedule appointments and address inquiries
Coordinate scheduling of follow-up visits with patients and staff to optimize workflow
Provide administrative support to medical personnel and office management as required
Requirements:
Minimum of 2 years’ experience in a medical office setting, with knowledge of front desk operations and scheduling
Proficiency in patient appointment scheduling and check-in processes
Familiarity with HIPAA compliance and patient privacy regulations
Excellent communication and interpersonal skills, with the ability to handle patient interactions calmly and professionally
Strong organizational abilities to manage multiple tasks and ensure efficient operations
Ability to handle inbound calls effectively and address patient needs promptly
Nice to have:
Experience with medical billing and insurance verification is preferred
What we offer:
medical, vision, dental, and life and disability insurance