Medical Front Desk Specialist Job at Robert Half (Saint Paul)

Job Description

We are looking for a Hmong Bilingual Medical Front Desk Specialist to support a mission-driven non-profit organization in Saint Paul, Minnesota. This contract opportunity with permanent potential is ideal for someone who can balance front desk coordination, client-facing service, and administrative accuracy in a busy healthcare setting. The person in this role will help keep daily operations running smoothly by managing appointments, supporting intake activities, and maintaining organized records and communications. Success in this position requires strong judgment, professionalism, and the ability to assist clients, families, and internal staff with care and efficiency.

Job Responsibility

Welcome clients at the front desk, confirm appointments, and provide assistance in the reception area to create a positive and organized check-in experience
Coordinate scheduling for visits, meetings, transportation, interpreter support, and outside referrals while helping clients and guardians navigate next steps
Prepare intake materials, assemble client documentation, and partner with clinical staff to ensure required forms and information are completed on time
Provide day-to-day administrative support by managing calendars, drafting correspondence, creating basic presentation materials, and handling copying, faxing, filing, and mail processing
Process client copay collections in accordance with established cash-handling procedures and maintain accurate supporting documentation
Support referral routing by working with supervisors and program leaders to direct clients to the most appropriate services
Maintain timely and accurate records across databases and administrative systems in alignment with organizational procedures and compliance expectations
Assist staff with basic office technology troubleshooting, including common computer and printer issues, and offer practical guidance on routine system use
Contribute to process updates, policy-related tasks, and other special assignments by sharing ideas that improve workflow efficiency and service delivery

Requirements

Prior experience in a medical front desk, healthcare administration, or client services role with regular responsibility for scheduling and patient-facing support
Ability to manage high-volume data entry and maintain accurate records while handling multiple priorities in a fast-paced environment
Comfortable answering inbound calls, coordinating appointments, and supporting physician or provider scheduling activities
Working knowledge of Microsoft 365 and general office software used for correspondence, documentation, and presentations
Experience handling billing-related tasks, client payments, or other administrative financial processes with attention to detail
Strong communication and interpersonal skills, including the ability to use verbal de-escalation techniques when supporting clients and families
Ability to work effectively with individuals in behavioral health, mental health, or other sensitive care settings while maintaining professionalism and empathy
Hmong Bilingual is required

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

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Medical Front Desk Specialist

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