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Medical Front Desk Specialist

United States, Coon Rapids · Job Posted June 15, 2026
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Job Description

We are looking for a Medical Front Desk Specialist to support daily patient-facing operations for a healthcare facility in Coon Rapids, Minnesota. This is a Contract position suited for someone who can create a welcoming front office experience while keeping scheduling, registration, and communication organized. The ideal candidate will balance strong customer service skills with accuracy, professionalism, and confidence in a fast-paced medical setting.

Job Responsibility

  • Welcome patients upon arrival, guide them through the intake process, and ensure check-in information is complete and accurate
  • Coordinate appointment calendars by arranging, confirming, and adjusting visits based on clinic needs and patient requests
  • Manage front desk communications by answering calls, responding to routine inquiries, and directing messages to the appropriate staff members
  • Maintain orderly patient records and update demographic, insurance, and visit-related details within office systems
  • Support smooth clinic flow by monitoring waiting areas, communicating delays, and helping patients with general front office needs
  • Handle administrative reception tasks such as preparing forms, processing paperwork, and assisting with routine office documentation
  • Use basic medical terminology appropriately when speaking with patients and collaborating with clinical and administrative teams

Requirements

  • Previous experience in a medical reception, front office, or patient access position
  • Working knowledge of patient scheduling processes within a healthcare environment
  • Ability to perform patient check-in duties with a high level of accuracy and professionalism
  • Strong verbal communication and customer service skills when interacting with patients, families, and staff
  • Familiarity with standard front desk administrative tasks, including phone support and document handling
  • Basic understanding of medical terminology used in everyday clinic operations
  • Strong organizational skills with the ability to manage multiple priorities in a busy setting

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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