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We are looking for a Medical Front Desk Specialist to support daily patient-facing operations for a healthcare facility in Coon Rapids, Minnesota. This is a Contract position suited for someone who can create a welcoming front office experience while keeping scheduling, registration, and communication organized. The ideal candidate will balance strong customer service skills with accuracy, professionalism, and confidence in a fast-paced medical setting.
Job Responsibility
Welcome patients upon arrival, guide them through the intake process, and ensure check-in information is complete and accurate
Coordinate appointment calendars by arranging, confirming, and adjusting visits based on clinic needs and patient requests
Manage front desk communications by answering calls, responding to routine inquiries, and directing messages to the appropriate staff members
Maintain orderly patient records and update demographic, insurance, and visit-related details within office systems
Support smooth clinic flow by monitoring waiting areas, communicating delays, and helping patients with general front office needs
Handle administrative reception tasks such as preparing forms, processing paperwork, and assisting with routine office documentation
Use basic medical terminology appropriately when speaking with patients and collaborating with clinical and administrative teams
Requirements
Previous experience in a medical reception, front office, or patient access position
Working knowledge of patient scheduling processes within a healthcare environment
Ability to perform patient check-in duties with a high level of accuracy and professionalism
Strong verbal communication and customer service skills when interacting with patients, families, and staff
Familiarity with standard front desk administrative tasks, including phone support and document handling
Basic understanding of medical terminology used in everyday clinic operations
Strong organizational skills with the ability to manage multiple priorities in a busy setting