Medical Front Desk Specialist

• Greet patients with professionalism and ensure a positive experience as they check in and out of appointments
• Schedule patient appointments efficiently, ensuring accuracy and adherence to clinic protocols
• Manage front desk operations, including answering phones, responding to inquiries, and maintaining an organized workspace
• Verify patient information and insurance details while maintaining confidentiality
• Utilize the Epic EMR system to update and manage patient records accurately
• Coordinate with medical staff to optimize appointment schedules and minimize wait times
• Handle administrative tasks such as managing correspondence, filing, and data entry
• Assist patients with completing necessary forms and provide guidance as needed
• Address patient concerns and escalate issues to appropriate personnel when required
• Ensure the reception area is clean, organized, and welcoming for all visitors

• Previous experience in a medical front office or similar administrative role
• Proficiency in patient scheduling and familiarity with medical office procedures
• Working knowledge of basic medical terminology to support effective communication
• Experience with Epic EMR or similar electronic medical records systems
• Strong interpersonal and communication skills to interact with patients and staff
• Exceptional organizational skills and attention to detail
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Commitment to maintaining patient confidentiality and adhering to HIPAA regulations

medical, vision, dental, life and disability insurance, 401(k) plan