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This role focuses on providing reception and administrative support for Mental Health Urgent Care and Crisis Units, serving both adults and children facing behavioral health challenges. As this is a Contract to permanent position, it offers a unique opportunity to grow within the organization while contributing to meaningful healthcare services.
Job Responsibility:
Greet and assist individuals arriving for scheduled appointments or walk-in services
Facilitate patient check-ins and promptly notify healthcare providers of their arrival
Verify insurance coverage, confirm eligibility, and make reminder calls for upcoming appointments
Provide patients with resource information and assess their immediate needs for assistance or services
Coordinate services between the Mental Health Urgent Care and affiliated locations
Handle incoming faxes and lab results, ensuring proper documentation and processing
Participate in regular supervision sessions with the supervisor to address administrative needs
Attend monthly staff and unit meetings to stay informed and collaborate with the team
Maintain a clean and organized lobby and front desk area to ensure a welcoming environment
Process payments for client services and accurately scan documentation into NextGen systems
Requirements:
Experience with patient scheduling and medical front office operations
Familiarity with receptionist duties, including greeting and assisting clients
Proficiency in patient check-in procedures and basic medical terminology
Knowledge of Microsoft Teams and NextGen systems for administrative tasks
Ability to schedule follow-up psychiatry appointments and provide reminder calls
Strong organizational skills to manage multiple tasks effectively
Excellent communication skills to interact with patients and healthcare professionals
Ability to maintain attention to detail in a fast-paced environment