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We are seeking a friendly, organized, and patient-focused Medical Front Desk Coordinator to support the daily operations of a busy healthcare practice in San Leandro. This role serves as the first point of contact for patients and visitors, helping create a positive experience while ensuring the smooth flow of appointments, registrations, and administrative processes. The ideal candidate has prior medical office experience, strong customer service skills, and the ability to multitask in a fast-paced environment. This contract opportunity is ideal for someone who enjoys working directly with patients and contributing to high-quality care delivery.
Job Responsibility
Greet patients, visitors, and vendors while providing professional and compassionate customer service in person and over the phone
Schedule, confirm, and manage patient appointments while maintaining provider calendars and coordinating patient flow
Verify insurance eligibility, collect patient demographics, obtain required documentation, and accurately update electronic medical records
Answer incoming calls, respond to patient inquiries, route messages appropriately, and assist with referrals, authorizations, and follow-up appointments
Process patient check-in and check-out procedures, collect copays, maintain accurate records, and support daily front office operations
Requirements
2+ years of experience in a medical receptionist, medical front desk, patient services, or healthcare administrative role
Experience with appointment scheduling, patient registration, insurance verification, and electronic medical records (EMR/EHR) systems
Strong customer service and communication skills with the ability to interact professionally with patients, providers, and staff
Proficiency with Microsoft Office Suite and healthcare software systems
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced clinical environment
Nice to have
Knowledge of medical terminology, HIPAA regulations, and healthcare office procedures
Experience supporting specialty clinics, medical groups, or outpatient healthcare settings
Bilingual skills (Spanish, Mandarin, Cantonese, or other languages) are a plus
Associate degree or equivalent healthcare administration experience