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The Medical Front Desk Coordinator acts as the primary point of contact for patients, creating a welcoming and efficient front office experience in a healthcare setting. This role balances customer service with administrative accuracy, supporting clinical operations through effective scheduling, insurance processing, and patient communication. Attention to detail, empathy, and compliance with healthcare regulations are essential to maintaining smooth patient flow and satisfaction.
Job Responsibility:
Greet and check in patients in a professional, courteous manner
Schedule appointments and manage provider calendars
Verify insurance eligibility
Maintain accurate patient records and demographic information
Handle incoming calls and patient inquiries
Ensure HIPAA compliance and confidentiality
Coordinate referrals and follow-up appointments
Manage patient check-out and provide visit summaries
Address basic billing questions and route complex issues appropriately
Maintain a clean, organized front office environment
Requirements:
Prior experience in a medical office or healthcare front desk role
Strong interpersonal, organizational, and customer service skills
Knowledge of patient scheduling, insurance verification, and check-in/check-out processes
Familiarity with HIPAA compliance and patient confidentiality
Ability to manage high call volumes and front desk operations efficiently
Proficiency with electronic health record (EHR) and practice management systems, including: EHR platforms: Epic, Cerner, eClinicalWorks, Athenahealth
Practice management systems
Insurance portals
Multi-line phone systems
Microsoft Office Suite
What we offer:
medical, vision, dental, and life and disability insurance