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Medical Front Desk Coordinator

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Bel Air

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Medical Front Desk Coordinator acts as the primary point of contact for patients, creating a welcoming and efficient front office experience in a healthcare setting. This role balances customer service with administrative accuracy, supporting clinical operations through effective scheduling, insurance processing, and patient communication. Attention to detail, empathy, and compliance with healthcare regulations are essential to maintaining smooth patient flow and satisfaction.

Job Responsibility:

  • Greet and check in patients in a professional, courteous manner
  • Schedule appointments and manage provider calendars
  • Verify insurance eligibility
  • Maintain accurate patient records and demographic information
  • Handle incoming calls and patient inquiries
  • Ensure HIPAA compliance and confidentiality
  • Coordinate referrals and follow-up appointments
  • Manage patient check-out and provide visit summaries
  • Address basic billing questions and route complex issues appropriately
  • Maintain a clean, organized front office environment

Requirements:

  • Prior experience in a medical office or healthcare front desk role
  • Strong interpersonal, organizational, and customer service skills
  • Knowledge of patient scheduling, insurance verification, and check-in/check-out processes
  • Familiarity with HIPAA compliance and patient confidentiality
  • Ability to manage high call volumes and front desk operations efficiently
  • Proficiency with electronic health record (EHR) and practice management systems, including: EHR platforms: Epic, Cerner, eClinicalWorks, Athenahealth
  • Practice management systems
  • Insurance portals
  • Multi-line phone systems
  • Microsoft Office Suite
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training

Additional Information:

Job Posted:
January 30, 2026

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