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Medical Director (Part-Time) Care Management California, United States Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives. ESSENTIAL DUTIES and RESPONSIBILITIES: The Medical Director relies on their medical background to review claims for medical necessity for prior authorization, continued stay review and post service. The Medical Director can read, interpret, and apply medical policy, guidelines, and research to utilization review. The Medical Director has authority for issuing adverse determinations while performing medical necessity evaluation. Has discussions with external physicians by phone to gather additional clinical information or discuss determinations regularly, and in some instances, these may require conflict resolution skills. Some roles include an overview of coding practices and clinical documentation, grievance and appeals processes, and outpatient services and equipment, within their scope. Keep the team informed of clinical updates through educational opportunities by developing educational materials for staff. Work with the VP of Care management to establish work procedures and processes that support company and departmental standards, procedures, and strategic directives. Excellent verbal and written communication skills. Evidence of analytic and interpretation skills, with prior experience participating in teams focusing on quality management, utilization management, case management, discharge planning and/or home health or post-acute services (such as inpatient rehabilitation). Knowledge of the managed care industry as it relates to commercial business. Oversee the negotiation and implementation of cost management strategies to affect quality outcomes and reflect this data in monthly case management reviews as it relates to clinical aspects in case management and utilization review rounds. Exercises independence in meeting departmental expectations and meets compliance timelines. Ability to meet productivity, quality, and turnaround times daily. Ability to pass external audits to include URAC and NCQA. Maintain HIPPA compliance per company's policy and procedures. Maintain confidentiality and minimum requirement rules. Complete all required yearly training per company's expected period.
Job Responsibility
The Medical Director relies on their medical background to review claims for medical necessity for prior authorization, continued stay review and post service
The Medical Director can read, interpret, and apply medical policy, guidelines, and research to utilization review
The Medical Director has authority for issuing adverse determinations while performing medical necessity evaluation
Has discussions with external physicians by phone to gather additional clinical information or discuss determinations regularly, and in some instances, these may require conflict resolution skills
Some roles include an overview of coding practices and clinical documentation, grievance and appeals processes, and outpatient services and equipment, within their scope
Keep the team informed of clinical updates through educational opportunities by developing educational materials for staff
Work with the VP of Care management to establish work procedures and processes that support company and departmental standards, procedures, and strategic directives
Excellent verbal and written communication skills
Evidence of analytic and interpretation skills, with prior experience participating in teams focusing on quality management, utilization management, case management, discharge planning and/or home health or post-acute services (such as inpatient rehabilitation)
Knowledge of the managed care industry as it relates to commercial business
Oversee the negotiation and implementation of cost management strategies to affect quality outcomes and reflect this data in monthly case management reviews as it relates to clinical aspects in case management and utilization review rounds
Exercises independence in meeting departmental expectations and meets compliance timelines
Ability to meet productivity, quality, and turnaround times daily
Ability to pass external audits to include URAC and NCQA
Maintain HIPPA compliance per company's policy and procedures
Maintain confidentiality and minimum requirement rules
Complete all required yearly training per company's expected period
Requirements
MD or DO degree and 5+ years of direct clinical patient care experience post residency or fellowship, which preferably includes some experience in an inpatient environment
Current and ongoing Board Certification in an approved ABMS Medical Specialty
A current and unrestricted license in the state of California and willing to obtain additional license(s), if needed. (Optional)
No current sanction from Federal or State Governmental organizations, and able to pass credentialing requirements
Minimum 5 years of Utilization Review or Hospital experience required
Minimum 3 years of compliance related experience preferred
Managed Care experience preferred in utilization review and case management
Basic computer literacy
The ability to work on multiple screens, and proficient typing skills
Proficiency in software applications including, but not limited to, Microsoft Word, Microsoft Excel, and Outlook
Excellent verbal and written communication skills
Ability to speak clearly and convey complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
Ability to work independently and utilize written resources to problem solve
After training with our training department and 1.5 months ramp (3 months total), must have and be able to work in: Teams on and off camera, SharePoint, Drives as needed, VPN, UM Web or Health Notes, El Dorado, Quick Links, GIAS, ADP, Confluence, Phone system with headset, Smartsheet—there may be additional programs as it relates to particular job duties
Knowledge of medical claims and ICD-10, CPT, HCPCS coding
Strategic thinking with proven ability to communicate a vision and drive results
Proficient in analysis and interpretation of clinical data
Comfortable with multiple accountabilities and matrix management
Proven record of strong relationships and working with diverse teams
Demonstrated ability to work independently with excellent judgment
Ability to work from home or in a virtual environment
Strong interpersonal skills necessary to effectively communicate with medical personnel and members
Analytical and problem-solving skills necessary to identify and review pertinent information
The ability to incorporate analytical data into new or existing clinical programs to enhance quality of care
Ability to present data analysis in written format to upper management in a clear, concise manner
Ability to maintain an extremely elevated level of confidentiality
Able to successfully handle competing priorities
Experience in the Utilization Review Process which includes Prior-Authorization/Pre-Certification, Retro Reviews, Concurrent Reviews and Post Service Claims Review
Experience in the grievance, appeals process, and ability to work on escalated issues as they arise
Ability to provide quality oversight to personnel, process improvement, policies, and procedures
Familiarity with National Guidelines such as MCG or InterQual, medical policy or commonly used guidelines from Specialty Colleges
Experience in disease management with knowledge and understanding of disease progression
Knowledgeable of the Federal, State and ERISA regulation
Nice to have
Minimum 3 years of compliance related experience preferred
Managed Care experience preferred in utilization review and case management
What we offer
Part-time schedule designed around your availability and life priorities
Access to learning and development opportunities alongside full-time colleagues
Mentorship and skill-building that translates to career advancement
Competitive hourly compensation that values your expertise
Technology and equipment support to set you up for success