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Medical Device Inventory Technician

United States, Houston 16.00 USD / Hour · Job Posted March 03, 2026
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Job Description

Baxter is looking for an Inventory Specialist to join our Customer Experience Team in Houston, Texas, who is passionate about customer experience, digital health, and helping cardiac patients through our innovative remote patient monitoring body sensor technologies. Inventory Specialists are responsible for the pickup, documentation, storage, deposit, refurbishment, and general management of all heart monitor hardware that passes through the Houston office. In addition to these inventory-related responsibilities, Inventory Specialists are also expected to perform other tasks that assist the Customer Experience team within the organization, including but not limited to addressing inbound customer inquiries to Bardy Diagnostics and BDx Solutions with the intent of prioritizing, resolving, or redirecting the call to ensure the satisfaction of Bardy Diagnostics’ customers (patients, physicians, and their staff).

Job Responsibility

  • Manage daily receive incoming devices from USPS or Carrier
  • Complete daily rotation of heart monitor devices that the Upload Team has fully processed
  • Manage device storage, functions include inventory check-ins, storage room audits, and reports
  • Device refurbishment (the breakdown, separation, and organization of heart monitor elements), including repackaging elements for refurbishment and destroying PHI (Patient Health Information) via secure (HIPAA-compliant) processes
  • When required, receive and answer incoming Customer Experience Team calls promptly and manage them effectively and efficiently, with the overall goal of creating excellent customer experience and industry-leading customer service
  • Redirect calls to subject matter experts as defined in protocols
  • Document all calls or correspondences
  • When required, assist in processing completed monitor studies and facilitate the upload and data entry of devices returned by patients
  • Other duties as assigned

Requirements

  • High School diploma or equivalent
  • 0-1 years of experience in an inventory control position preferred
  • Knowledge of medical terminology preferred
  • Excellent multitasking and organizational skills
  • Computer skills including proficiency in MS Office (Word, Excel)
  • Knowledge of multi-line telephone system
  • Excellent customer service skills when interacting with all internal and external clients

Nice to have

Bilingual is a plus

What we offer

  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
  • 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays
  • Paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits

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