Medical Device Inventory Technician

• Manage daily receive incoming devices from USPS or Carrier
• Complete daily rotation of heart monitor devices that the Upload Team has fully processed
• Manage device storage, functions include inventory check-ins, storage room audits, and reports
• Device refurbishment (the breakdown, separation, and organization of heart monitor elements), including repackaging elements for refurbishment and destroying PHI (Patient Health Information) via secure (HIPAA-compliant) processes
• When required, receive and answer incoming Customer Experience Team calls promptly and manage them effectively and efficiently, with the overall goal of creating excellent customer experience and industry-leading customer service
• Redirect calls to subject matter experts as defined in protocols
• Document all calls or correspondences
• When required, assist in processing completed monitor studies and facilitate the upload and data entry of devices returned by patients
• Other duties as assigned

• High School diploma or equivalent
• 0-1 years of experience in an inventory control position preferred
• Knowledge of medical terminology preferred
• Excellent multitasking and organizational skills
• Computer skills including proficiency in MS Office (Word, Excel)
• Knowledge of multi-line telephone system
• Excellent customer service skills when interacting with all internal and external clients

Bilingual is a plus

• medical and dental coverage that start on day one
• insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
• Flexible Spending Accounts
• educational assistance programs
• paid holidays
• paid time off ranging from 20 to 35 days based on length of service
• family and medical leaves of absence
• paid parental leave
• commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• childcare benefits