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The Medical Device Application Specialist provides expert clinical and technical support for the company's medical device portfolio (HST Product range) to drive successful product adoption, utilization, and customer satisfaction. This role involves product demonstrations, hands-on training, troubleshooting, and collaboration with the sales and marketing teams.
Job Responsibility:
Conduct product demonstrations and presentations to potential and existing customers (surgeons, nurses, technicians)
Provide comprehensive, hands-on training to clinical staff on the safe and effective use of the medical devices
Offer clinical and technical support during initial device setup, high-profile procedures, and post-installation
Troubleshoot and resolve application-related issues remotely and on-site
Collaborate with the sales team to achieve sales targets by providing product expertise during the sales cycle
Gather customer feedback and insights to relay to marketing teams for product improvement and development
Maintain a high level of up-to-date knowledge on product specifications, clinical procedures, and competitive products
Travel extensively to customer sites, conferences, and trade
Requirements:
Bachelor's degree in a relevant field (e.g., Biomedical Engineering, Surgery Technology, or related life science)
Minimum of 2-5 years of clinical experience or previous experience as an Application Specialist with medical devices
Excellent presentation, communication, and interpersonal skills
Strong technical aptitude and problem-solving abilities
Clinical credibility in a relevant specialty (Surgery)
Ability to lift equipment, stand for long periods, and travel frequently