Medical Customer Service Specialist Job at Robert Half (Indianapolis)

Medical Customer Service Specialist

Our client is seeking a compassionate and detail-oriented Medical Customer Servi...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of customer service experience, preferably in a healthcare or medical office setting
Strong communication, problem-solving, and multitasking skills
Experience with insurance verification, scheduling, or medical billing is preferred
Proficiency in Microsoft Office and healthcare software systems
High school diploma or equivalent required
additional healthcare administration training is a plus

Job Responsibility

Answer inbound calls and respond to patient inquiries in a professional and timely manner
Schedule, confirm, and update patient appointments
Verify insurance, demographic, and medical information for accuracy
Assist patients with billing questions, payment processing, and account updates
Document all interactions clearly in the electronic medical record or CRM system
Coordinate with clinical and administrative staff to resolve patient concerns
Maintain confidentiality and comply with HIPAA and company policies

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Medical Customer Service Specialist

Our client is seeking a compassionate and detail-oriented Medical Customer Servi...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of customer service experience, preferably in a healthcare or medical office setting
Strong communication, problem-solving, and multitasking skills
Experience with insurance verification, scheduling, or medical billing is preferred
Proficiency in Microsoft Office and healthcare software systems
High school diploma or equivalent required
additional healthcare administration training is a plus

Job Responsibility

Answer inbound calls and respond to patient inquiries in a professional and timely manner
Schedule, confirm, and update patient appointments
Verify insurance, demographic, and medical information for accuracy
Assist patients with billing questions, payment processing, and account updates
Document all interactions clearly in the electronic medical record or CRM system
Coordinate with clinical and administrative staff to resolve patient concerns
Maintain confidentiality and comply with HIPAA and company policies

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan
free online training

Fulltime

Medical Customer Service Specialist

We are looking for a Medical Customer Service Specialist to join our team as the...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a healthcare customer service or medical office support role preferred
Strong written and verbal communication skills
Proficient with medical billing software or electronic health records (EHR) systems
Ability to multitask and prioritize in a busy environment
Detail-oriented with strong organizational and problem-solving abilities
Knowledge of medical terminology is a plus
High school diploma required
additional healthcare or administrative coursework is ideal

Job Responsibility

Provide prompt, courteous support to patients by phone, email, and in person
Handle patient registration, schedule appointments, and confirm insurance eligibility
Accurately resolve billing, claims, and account-related questions
Protect patient privacy by maintaining records in accordance with HIPAA guidelines
Coordinate with clinical and administrative teams to facilitate patient care and communication
Record all interactions and track issues to ensure effective follow-up and resolution
Inform patients about office policies, healthcare services, and next steps

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Medical Information Customer Experience Specialist

We are recruiting a Medical Information Customer Experience Specialist (Swedish-...

Location

United Kingdom , Tadworth, Surrey

Salary:

24.00 GBP / Hour

SRG

Expiration Date

Until further notice

Requirements

Degree in a life science or healthcare-related discipline
Native or C2-level proficiency in Swedish, with strong English language skills
Strong written and verbal communication skills
High attention to detail and a strong customer service mindset

Job Responsibility

Research and respond to medical information enquiries via phone, email, webform, live chat, and post, in line with agreed timelines and quality standards
Accurately document enquiries and responses in accordance with SOPs, work instructions, and regulatory requirements
Identify and report adverse events and product quality complaints within required timelines
Provide customer responses in Swedish using approved English-language source materials
Support second-line medical information activities, including escalation management and content creation, where required
Ensure continuity and consistency of service across countries of coverage, working closely with Medical Information colleagues and local leads
Identify and support continuous improvement initiatives to enhance processes and customer experience
Represent Medical Information in country office activities where required, including meetings, reporting, and internal training
Support country relationship management for designated markets
Act as a point of contact for country-specific medical information updates and ensure data remains accurate and current

Fulltime

Customer Service Self Pay Specialist I

Baptist Metro Square is hiring a Customer Service Self Pay Specialist I to join ...

Location

United States of America , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

1-2 years Billing Experience Required
1-2 years Medical Billing Experience Required
1-2 years Customer Service Experience Required
High School Diploma Required
Experience with Microsoft Office
Healthcare Revenue Cycle Experience
EPIC Experience
Driver's License - DMV

Job Responsibility

Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media
Responsible for the timely, accurate resolution of patient, guarantor, and third party inquiries for hospital and professional services provided by the Baptist Health enterprise
In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts
Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion

Fulltime

Customer Service Self Pay Specialist I

Baptist Metro Square is hiring a Customer Service Self Pay Specialist I to join ...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

1-2 years Billing Experience Required
1-2 years Medical Billing Experience Required
1-2 years Customer Service Experience Required
1-2 years Call Center Experience Preferred
High School Diploma Required
Education Preferred
Driver's License - DMV

Job Responsibility

Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media
Responsible for the timely, accurate resolution of patient, guarantor, and third party (ie insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise
In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts
Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion

Fulltime

Customer Service Self Pay Specialist III

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

1-2 years Billing Experience Required
1-2 years Medical Billing Experience Required
1-2 years Customer Service Experience Required
High School Diploma Required

Job Responsibility

Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media
Responsible for the timely, accurate resolution of patient, guarantor, and third party (ie insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise
In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts
Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion

Fulltime

Service Specialist I-Coiled Tubing

Location

United Kingdom , Aberdeen

Salary:

Not provided

Halliburton

Expiration Date

Until further notice

Requirements

Completion of high school diploma or equivalent
Minimum of 2 years of experience within Coiled Tubing (CT) Services which includes specific experience in CT tools and on job applications
Must possess excellent skills within the service line and have a general understanding of other service functions
Must be knowledgeable of HMS, HSE standards, work methods and guidelines for CT personnel
Promotes safety awareness and environmental consciousness
Promotes and takes an active part in quality improvement processes
Possession of an Offshore Survival & Emergency Training certificate as required
Possession of an Offshore Medical certificate as required

Job Responsibility

Under general supervision, promotes excellent customer relations at the worksite
Plans and performs necessary calculations for the job at the well site as needed
May coordinate the activities of service operators during equipment rig up and rig down on a location and the preparation of equipment for performing a job
Ensures customer satisfaction with work performed
Responsible for the management of the materials inventory when acting as Halliburton's sole service provider at the well site
As needed, may perform data collection and data distribution on jobs
Utilizes competency processes to enhance own skills development and job performance
Has a responsibility to ensure field paperwork is correctly completed
Job tasks, correctly performed, impact indirectly on cost containment, efficiency and profitability of operations

Fulltime

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Medical Customer Service Specialist

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