Medical Customer Service Specialist

• Deliver prompt, professional assistance to patients via phone, email, and in person
• Manage patient registration, appointment scheduling, and insurance eligibility confirmation
• Respond accurately to questions regarding billing, claims, and account matters
• Maintain compliance with HIPAA regulations to safeguard patient information
• Collaborate with clinical and administrative staff to coordinate patient services and communication
• Document all interactions and track issues to ensure timely follow-up and resolution
• Provide information to patients regarding office procedures, available services, and next steps

• Previous experience in a healthcare customer service or medical office support role preferred
• Strong written and verbal communication skills
• Proficient with medical billing software or electronic health records (EHR) systems
• Ability to multitask and prioritize in a busy environment
• Detail-oriented with strong organizational and problem-solving abilities
• Knowledge of medical terminology is a plus
• High school diploma required
• additional healthcare or administrative coursework is ideal

Knowledge of medical terminology is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan