Medical Customer Service Specialist Job at Robert Half (Indianapolis)

Medical Customer Service Specialist

Our client is seeking a compassionate and detail-oriented Medical Customer Servi...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of customer service experience, preferably in a healthcare or medical office setting
Strong communication, problem-solving, and multitasking skills
Experience with insurance verification, scheduling, or medical billing is preferred
Proficiency in Microsoft Office and healthcare software systems
High school diploma or equivalent required
additional healthcare administration training is a plus

Job Responsibility

Answer inbound calls and respond to patient inquiries in a professional and timely manner
Schedule, confirm, and update patient appointments
Verify insurance, demographic, and medical information for accuracy
Assist patients with billing questions, payment processing, and account updates
Document all interactions clearly in the electronic medical record or CRM system
Coordinate with clinical and administrative staff to resolve patient concerns
Maintain confidentiality and comply with HIPAA and company policies

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Medical Customer Service Specialist

We are seeking a Medical Customer Service Specialist to serve as the main point ...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a healthcare customer service or medical office support role preferred
Strong written and verbal communication skills
Proficient with medical billing software or electronic health records (EHR) systems
Ability to multitask and prioritize in a busy environment
Detail-oriented with strong organizational and problem-solving abilities
Knowledge of medical terminology is a plus
High school diploma required
additional healthcare or administrative coursework is ideal

Job Responsibility

Deliver prompt, professional assistance to patients via phone, email, and in person
Manage patient registration, appointment scheduling, and insurance eligibility confirmation
Respond accurately to questions regarding billing, claims, and account matters
Maintain compliance with HIPAA regulations to safeguard patient information
Collaborate with clinical and administrative staff to coordinate patient services and communication
Document all interactions and track issues to ensure timely follow-up and resolution
Provide information to patients regarding office procedures, available services, and next steps

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Medical Customer Service Specialist

We are looking for a Medical Customer Service Specialist to join our team as the...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a healthcare customer service or medical office support role preferred
Strong written and verbal communication skills
Proficient with medical billing software or electronic health records (EHR) systems
Ability to multitask and prioritize in a busy environment
Detail-oriented with strong organizational and problem-solving abilities
Knowledge of medical terminology is a plus
High school diploma required
additional healthcare or administrative coursework is ideal

Job Responsibility

Provide prompt, courteous support to patients by phone, email, and in person
Handle patient registration, schedule appointments, and confirm insurance eligibility
Accurately resolve billing, claims, and account-related questions
Protect patient privacy by maintaining records in accordance with HIPAA guidelines
Coordinate with clinical and administrative teams to facilitate patient care and communication
Record all interactions and track issues to ensure effective follow-up and resolution
Inform patients about office policies, healthcare services, and next steps

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Customer Service Specialist

Location

Australia , Sydney

Salary:

65000.00 - 70000.00 AUD / Year

Randstad

Expiration Date

July 03, 2026

Requirements

Previous Customer Service, Customer Care, Call Centre, Contact Centre, Complaints or Order Processing experience

Job Responsibility

Respond to high-volume customer enquiries via phone and email
Provide timely updates to customers in regards to their orders
Manage queries on product availability, pricing, and delivery timelines
Resolve customer escalations in an empathetic manner
Update the Salesforce CRM with customer information

What we offer

Opportunities for growth, career development, and advancement within the business
Be part of a supportive, collaborative, and inclusive team
Convenient onsite parking in Macquarie Park
Social office events and celebrations to connect and have fun with colleagues
Modern office in Macquarie Park with convenient access to public transport

Fulltime

Customer Service Specialist

We are looking for a dedicated Customer Service Specialist to join our team in B...

Location

United States , Bergen County

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of three years of experience in a healthcare or medical office setting
strong verbal and written communication skills, with bilingual proficiency highly preferred
ability to manage multiple tasks with excellent attention to detail
detail-oriented approach with a focus on providing solutions and maintaining customer satisfaction
quick learner who can adapt to new software systems and tools
knowledge of orthopedics or related healthcare fields is beneficial
proven ability to handle customer inquiries in a call center or similar environment

Job Responsibility

Process customer orders accurately, including entering insurance information and recommending suitable products
coordinate with warehouse and operations teams to ensure timely and efficient order fulfillment
maintain detailed and organized documentation, including patient records and related files
address customer concerns and troubleshoot issues, escalating complex problems as necessary
perform general administrative tasks and provide clerical support to the team
apply knowledge of healthcare processes and terminology to address customer needs effectively
ensure consistent and attentive communication with customers via phone, email, and other channels
collaborate with cross-functional teams to improve customer service procedures and workflows
stay updated on company systems and tools to deliver accurate and timely assistance

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Medical Service Specialist

You will support and grow GSK’s medical engagement in Hong Kong by building trus...

Location

Hong Kong

Salary:

Not provided

GSK

Expiration Date

Until further notice

Requirements

Bachelor’s degree in life sciences, pharmacy, nursing, medicine, or a related field
Minimum 1 year of experience in a medical affairs, clinical, or healthcare-facing role
Strong verbal and written communication skills in English
Cantonese required
Ability to interpret and explain clinical data clearly and simply
Comfortable working independently in the field and managing time effectively
Right to work in Hong Kong and willingness to travel locally for customer engagement

Job Responsibility

Build and maintain professional relationships with healthcare professionals and hospital stakeholders
Provide accurate, balanced and up-to-date medical information in response to clinical questions
Support medical education activities, including preparation and delivery of scientific content
Work with internal colleagues to ensure medical insights shape local strategies and patient-focused initiatives
Maintain compliance with local regulations and company standards for medical engagement and record keeping
Collect and share field insights to inform scientific and commercial decisions

What we offer

Strong learning and career growth
Meaningful impact on healthcare

Fulltime

Medical Information Customer Experience Specialist

We are recruiting a Medical Information Customer Experience Specialist (Swedish-...

Location

United Kingdom , Tadworth, Surrey

Salary:

24.00 GBP / Hour

SRG

Expiration Date

Until further notice

Requirements

Degree in a life science or healthcare-related discipline
Native or C2-level proficiency in Swedish, with strong English language skills
Strong written and verbal communication skills
High attention to detail and a strong customer service mindset

Job Responsibility

Research and respond to medical information enquiries via phone, email, webform, live chat, and post, in line with agreed timelines and quality standards
Accurately document enquiries and responses in accordance with SOPs, work instructions, and regulatory requirements
Identify and report adverse events and product quality complaints within required timelines
Provide customer responses in Swedish using approved English-language source materials
Support second-line medical information activities, including escalation management and content creation, where required
Ensure continuity and consistency of service across countries of coverage, working closely with Medical Information colleagues and local leads
Identify and support continuous improvement initiatives to enhance processes and customer experience
Represent Medical Information in country office activities where required, including meetings, reporting, and internal training
Support country relationship management for designated markets
Act as a point of contact for country-specific medical information updates and ensure data remains accurate and current

Fulltime

Customer Service Self Pay Specialist I

Baptist Metro Square is hiring a Customer Service Self Pay Specialist I to join ...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

1-2 years Billing Experience Required
1-2 years Medical Billing Experience Required
1-2 years Customer Service Experience Required
1-2 years Call Center Experience Preferred
High School Diploma Required
Education Preferred
Driver's License - DMV

Job Responsibility

Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media
Responsible for the timely, accurate resolution of patient, guarantor, and third party (ie insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise
In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts
Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion

Fulltime

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Medical Customer Service Specialist

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