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Robert Half Logo Robert Half · Call Center

Medical Customer Service Representative

United States, Fishers · Job Posted June 15, 2026
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Job Description

We are seeking a Medical Customer Service Representative to join our team. This role is ideal for someone with strong customer service skills, call center experience, and the ability to support patients with billing and payment-related questions.

Job Responsibility

  • Handle approximately 60 calls per day in a fast-paced call center environment
  • Answer inbound phone calls and assist patients with questions related to their accounts, services received, and payment options
  • Remind patients of the reason for their doctor visit and provide clear, professional support
  • Help patients with payment-related inquiries, including payment plans and financial planning assistance
  • Make outbound calls to follow up with patients regarding balances, payments, and account updates
  • Process returned mail and update patient account information as needed
  • Run credit card payments securely and accurately
  • Deliver excellent customer service while maintaining professionalism and attention to detail

Requirements

  • Previous experience in medical customer service, healthcare administration, or a call center environment preferred
  • Strong communication and interpersonal skills
  • Comfortable discussing billing, payments, and financial assistance with patients
  • Experience handling both inbound and outbound calls
  • Ability to multitask and work efficiently in a high-volume environment
  • Basic computer and payment processing skills preferred

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
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