CrawlJobs Logo
Robert Half Logo Robert Half · Customer Service

Medical Customer Service Representative

United States, Carmichael · Job Posted April 23, 2026
Apply Position
Job Link Share

Job Description

We are looking for a dedicated Medical Customer Service Representative to join our team on a contract basis in Carmichael, California. In this role, you will provide essential support to patients and medical staff by ensuring smooth communication and high-quality service delivery. This is a permanent position offering valuable experience in a fast-paced outpatient setting.

Job Responsibility

  • Respond promptly to patient inquiries, providing accurate information and exceptional service
  • Assist with scheduling appointments and managing patient calendars efficiently
  • Verify medical insurance details and update patient records accordingly
  • Handle inbound calls related to billing, scheduling, and general patient concerns
  • Maintain and organize medical charts, ensuring data accuracy and confidentiality
  • Perform reminder calls for upcoming appointments to enhance patient compliance
  • Utilize electronic practice management systems to streamline office operations
  • Collaborate with medical staff to optimize clinic workflows and patient experience
  • Ensure compliance with all relevant medical office policies and procedures
  • Operate standard office equipment and software to support daily administrative tasks

Requirements

  • High school diploma or equivalent is required
  • Minimum of six months experience in an outpatient medical office or high-volume customer service role is preferred
  • Strong interpersonal and organizational skills are essential
  • Proficiency in keyboarding and familiarity with computer systems and software
  • Knowledge of basic medical terminology is necessary
  • Experience with electronic practice management systems is preferred
  • Ability to handle sensitive patient information with discretion and professionalism
  • Adept at managing multiple tasks while maintaining attention to detail

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Medical Customer Service Representative

8 matching positions

Medical Customer Service Representative

We are offering a long-term contract-to-hire employment opportunity for a Medica...
Location
Location
United States , Lewiston and Bangor
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED equivalent
  • Previous customer service experience
  • Basic computer skills
  • Ability to communicate and solve problems
Job Responsibility
Job Responsibility
  • Engage in patient-facing activities and provide a high level of customer service
  • Process patient credit applications with accuracy and efficiency
  • Responsible for answering inbound calls and dealing with patient queries promptly
  • Maintain an up-to-date record of patient credit information
  • Perform authorizations, benefit functions, and billing functions as part of the role
  • Participate in clinical trial operations as required
  • Monitor patient accounts and take necessary actions based on account status
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
Read More
Arrow Right

Medical Customer Service Representative

We are offering a long-term contract-to-hire employment opportunity for a Medica...
Location
Location
United States , Lewes
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED equivalent
  • Ability to work weekends
  • Previous customer service experience
  • Basic computer skills
  • Ability to communicate and solve problem
Job Responsibility
Job Responsibility
  • Engage in patient-facing activities and provide a high level of customer service
  • Process patient credit applications with accuracy and efficiency
  • Responsible for answering inbound calls and dealing with patient queries promptly
  • Maintain an up-to-date record of patient credit information
  • Perform authorizations, benefit functions, and billing functions as part of the role
  • Participate in clinical trial operations as required
  • Monitor patient accounts and take necessary actions based on account status
What we offer
What we offer
  • Medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right

Medical Customer Service Representative

We are seeking a Medical Customer Service Representative to join our team. This ...
Location
Location
United States , Fishers
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in medical customer service, healthcare administration, or a call center environment preferred
  • Strong communication and interpersonal skills
  • Comfortable discussing billing, payments, and financial assistance with patients
  • Experience handling both inbound and outbound calls
  • Ability to multitask and work efficiently in a high-volume environment
  • Basic computer and payment processing skills preferred
Job Responsibility
Job Responsibility
  • Handle approximately 60 calls per day in a fast-paced call center environment
  • Answer inbound phone calls and assist patients with questions related to their accounts, services received, and payment options
  • Remind patients of the reason for their doctor visit and provide clear, professional support
  • Help patients with payment-related inquiries, including payment plans and financial planning assistance
  • Make outbound calls to follow up with patients regarding balances, payments, and account updates
  • Process returned mail and update patient account information as needed
  • Run credit card payments securely and accurately
  • Deliver excellent customer service while maintaining professionalism and attention to detail
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Medical Customer Service Representative

We are offering a long-term contract-to-hire employment opportunity for a Medica...
Location
Location
United States , Roanoke
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED equivalent
  • Ability to work weekends
  • Previous customer service experience
  • Basic computer skills
  • Ability to communicate and solve problems
Job Responsibility
Job Responsibility
  • Engage in patient-facing activities and provide a high level of customer service
  • Process patient credit applications with accuracy and efficiency
  • Responsible for answering inbound calls and dealing with patient queries promptly
  • Maintain an up-to-date record of patient credit information
  • Perform authorizations, benefit functions, and billing functions as part of the role
  • Participate in clinical trial operations as required
  • Monitor patient accounts and take necessary actions based on account status
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right

Medical Customer Service Representative

We are offering a long-term contract-to-hire employment opportunity for a Medica...
Location
Location
United States , Lewes
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED equivalent
  • Previous customer service experience
  • Basic computer skills
  • Ability to communicate and solve problem
Job Responsibility
Job Responsibility
  • Engage in patient-facing activities and provide a high level of customer service
  • Process patient credit applications with accuracy and efficiency
  • Answer inbound calls and deal with patient queries promptly
  • Maintain an up-to-date record of patient credit information
  • Perform authorizations, benefit functions, and billing functions as part of the role
  • Participate in clinical trial operations as required
  • Monitor patient accounts and take necessary actions based on account status
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
Read More
Arrow Right

Medical Customer Service Representative

We are offering a long-term contract-to-hire employment opportunity for a Medica...
Location
Location
United States , Roanoke
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED equivalent
  • Previous customer service experience
  • Basic computer skills
  • Ability to communicate and solve problems
Job Responsibility
Job Responsibility
  • Engage in patient-facing activities and provide a high level of customer service
  • Process patient credit applications with accuracy and efficiency
  • Responsible for answering inbound calls and dealing with patient queries promptly
  • Maintain an up-to-date record of patient credit information
  • Perform authorizations, benefit functions, and billing functions as part of the role
  • Participate in clinical trial operations as required
  • Monitor patient accounts and take necessary actions based on account status
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Medical Customer Service Representative

We are offering a long-term contract-to-hire employment opportunity for a Medica...
Location
Location
United States , Lewiston and Bangor
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED equivalent
  • Previous customer service experience
  • Basic computer skills
  • Ability to communicate and solve problems
Job Responsibility
Job Responsibility
  • Engage in patient-facing activities and provide a high level of customer service
  • Process patient credit applications with accuracy and efficiency
  • Answer inbound calls and deal with patient queries promptly
  • Maintain an up-to-date record of patient credit information
  • Perform authorizations, benefit functions, and billing functions
  • Participate in clinical trial operations as required
  • Monitor patient accounts and take necessary actions based on account status
What we offer
What we offer
  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right

Medical Customer Service Representative

Location
Location
United States , Baltimore
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication skills
  • Commitment to excellent customer service
  • Ability to follow scripts and adhere to detailed instructions
  • High attention to detail and accuracy in documenting information
  • Exhibit patience and a customer-focused mindset
  • Reliable and punctual with the ability to meet the required schedule
  • Previous experience in call centers, customer service, or public health roles preferred
  • Familiarity with systems such as EPIC strongly desired
Job Responsibility
Job Responsibility
  • Manage high volumes of inbound calls from the public, providing accurate information and support
  • Follow established scripts and protocols to ensure consistent communication
  • Maintain a detail-oriented and courteous demeanor while addressing caller inquiries
  • Ask clarifying questions to understand caller needs and minimize errors
  • Direct callers to the appropriate departments or resources based on their concerns
  • Accurately document call details and interactions in the system
  • Protect caller confidentiality and adhere to organizational policies
  • Escalate complex or urgent issues in accordance with provided guidelines
  • Work collaboratively with team members to ensure smooth operations
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
Read More
Arrow Right