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Medical Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Carmichael

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Medical Customer Service Representative to join our team on a contract basis in Carmichael, California. In this role, you will provide essential support to patients and medical staff by ensuring smooth communication and high-quality service delivery. This is a permanent position offering valuable experience in a fast-paced outpatient setting.

Job Responsibility:

  • Respond promptly to patient inquiries, providing accurate information and exceptional service
  • Assist with scheduling appointments and managing patient calendars efficiently
  • Verify medical insurance details and update patient records accordingly
  • Handle inbound calls related to billing, scheduling, and general patient concerns
  • Maintain and organize medical charts, ensuring data accuracy and confidentiality
  • Perform reminder calls for upcoming appointments to enhance patient compliance
  • Utilize electronic practice management systems to streamline office operations
  • Collaborate with medical staff to optimize clinic workflows and patient experience
  • Ensure compliance with all relevant medical office policies and procedures
  • Operate standard office equipment and software to support daily administrative tasks

Requirements:

  • High school diploma or equivalent is required
  • Minimum of six months experience in an outpatient medical office or high-volume customer service role is preferred
  • Strong interpersonal and organizational skills are essential
  • Proficiency in keyboarding and familiarity with computer systems and software
  • Knowledge of basic medical terminology is necessary
  • Experience with electronic practice management systems is preferred
  • Ability to handle sensitive patient information with discretion and professionalism
  • Adept at managing multiple tasks while maintaining attention to detail
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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