Medical Customer Service Representative Job at Robert Half (Columbus, Ohio)

Medical Customer Service Representative

We are offering a long-term contract-to-hire employment opportunity for a Medica...

Location

United States , Lewes

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or GED equivalent
Previous customer service experience
Basic computer skills
Ability to communicate and solve problem

Job Responsibility

Engage in patient-facing activities and provide a high level of customer service
Process patient credit applications with accuracy and efficiency
Answer inbound calls and deal with patient queries promptly
Maintain an up-to-date record of patient credit information
Perform authorizations, benefit functions, and billing functions as part of the role
Participate in clinical trial operations as required
Monitor patient accounts and take necessary actions based on account status

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Medical Customer Service Representative

We are offering a long-term contract-to-hire employment opportunity for a Medica...

Location

United States , Roanoke

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or GED equivalent
Previous customer service experience
Basic computer skills
Ability to communicate and solve problems

Job Responsibility

Engage in patient-facing activities and provide a high level of customer service
Process patient credit applications with accuracy and efficiency
Responsible for answering inbound calls and dealing with patient queries promptly
Maintain an up-to-date record of patient credit information
Perform authorizations, benefit functions, and billing functions as part of the role
Participate in clinical trial operations as required
Monitor patient accounts and take necessary actions based on account status

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Medical Customer Service Representative

We are offering a long-term contract-to-hire employment opportunity for a Medica...

Location

United States , Lewiston and Bangor

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or GED equivalent
Previous customer service experience
Basic computer skills
Ability to communicate and solve problems

Job Responsibility

Engage in patient-facing activities and provide a high level of customer service
Process patient credit applications with accuracy and efficiency
Answer inbound calls and deal with patient queries promptly
Maintain an up-to-date record of patient credit information
Perform authorizations, benefit functions, and billing functions
Participate in clinical trial operations as required
Monitor patient accounts and take necessary actions based on account status

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Medical Customer Service Representative

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong communication skills
Commitment to excellent customer service
Ability to follow scripts and adhere to detailed instructions
High attention to detail and accuracy in documenting information
Exhibit patience and a customer-focused mindset
Reliable and punctual with the ability to meet the required schedule
Previous experience in call centers, customer service, or public health roles preferred
Familiarity with systems such as EPIC strongly desired

Job Responsibility

Manage high volumes of inbound calls from the public, providing accurate information and support
Follow established scripts and protocols to ensure consistent communication
Maintain a detail-oriented and courteous demeanor while addressing caller inquiries
Ask clarifying questions to understand caller needs and minimize errors
Direct callers to the appropriate departments or resources based on their concerns
Accurately document call details and interactions in the system
Protect caller confidentiality and adhere to organizational policies
Escalate complex or urgent issues in accordance with provided guidelines
Work collaboratively with team members to ensure smooth operations

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Medical Customer Service Representative

A healthcare organization in Baltimore is seeking an experienced Customer Servic...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in call centers, customer service, or public health roles preferred
Familiarity with systems such as EPIC strongly desired

Job Responsibility

Manage high volumes of inbound calls from the public, providing accurate information and support
Follow established scripts and protocols to ensure consistent communication
Maintain a detail-oriented and courteous demeanor while addressing caller inquiries
Ask clarifying questions to understand caller needs and minimize errors
Direct callers to the appropriate departments or resources based on their concerns
Accurately document call details and interactions in the system
Protect caller confidentiality and adhere to organizational policies
Escalate complex or urgent issues in accordance with provided guidelines
Work collaboratively with team members to ensure smooth operations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Medical Customer Service Representative

We are looking for a dedicated Medical Customer Service Representative to join o...

Location

United States , Rochester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in a call center or customer service role
Strong verbal and written communication skills
Ability to handle a high volume of inbound calls efficiently
Proficiency in using customer service software and tools
Exceptional problem-solving and organizational abilities
Comfortable working in a fast-paced environment
High school diploma or equivalent required

Job Responsibility

Respond promptly to inbound calls, addressing patient and provider inquiries with professionalism and empathy
Provide accurate information regarding medical services, appointments, and billing inquiries
Maintain detailed and organized records of all interactions in the system
Collaborate with internal teams to ensure seamless communication and issue resolution
Uphold company standards by delivering exceptional customer service
Meet daily call volume targets while maintaining high-quality service
Identify and escalate issues to the appropriate department when necessary
Follow established protocols to ensure compliance with healthcare regulations
Assist callers in navigating systems or processes related to medical services
Contribute to team goals by participating in training and sharing best practices

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan

Medical Customer Service Representative

We are looking for a dedicated Medical Customer Service Representative to join o...

Location

United States , Carmichael

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
Minimum of six months experience in an outpatient medical office or high-volume customer service role is preferred
Strong interpersonal and organizational skills are essential
Proficiency in keyboarding and familiarity with computer systems and software
Knowledge of basic medical terminology is necessary
Experience with electronic practice management systems is preferred
Ability to handle sensitive patient information with discretion and professionalism
Adept at managing multiple tasks while maintaining attention to detail

Job Responsibility

Respond promptly to patient inquiries, providing accurate information and exceptional service
Assist with scheduling appointments and managing patient calendars efficiently
Verify medical insurance details and update patient records accordingly
Handle inbound calls related to billing, scheduling, and general patient concerns
Maintain and organize medical charts, ensuring data accuracy and confidentiality
Perform reminder calls for upcoming appointments to enhance patient compliance
Utilize electronic practice management systems to streamline office operations
Collaborate with medical staff to optimize clinic workflows and patient experience
Ensure compliance with all relevant medical office policies and procedures
Operate standard office equipment and software to support daily administrative tasks

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Medical Customer Service Representative

We are looking for a dedicated Medical Customer Service Representative to join o...

Location

United States , Portland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a call center or customer service environment is required
Familiarity with basic medical terminology and healthcare processes is essential
Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals
Proficiency in handling inbound calls and managing multiple tasks simultaneously
Knowledge of durable medical equipment (DME) and its applications is preferred
Experience using Epic EMR or similar electronic medical record systems is highly desirable
Ability to work in a fast-paced environment while maintaining attention to detail

Job Responsibility

Respond to inbound patient inquiries with professionalism and empathy, ensuring their concerns are addressed promptly
Provide accurate information regarding medical terminology, procedures, and durable medical equipment (DME)
Collaborate with patients and healthcare providers to resolve issues and facilitate effective communication
Utilize Epic EMR to document patient interactions and maintain accurate records
Assist in scheduling appointments, verifying insurance details, and managing patient accounts
Ensure compliance with healthcare regulations and maintain patient confidentiality at all times
Troubleshoot and resolve concerns related to medical services or equipment with a focus on customer satisfaction
Maintain a thorough understanding of products, services, and processes to deliver consistent and reliable support

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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Medical Customer Service Representative

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Medical Customer Service Representative

Medical Customer Service Representative

Medical Customer Service Representative

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Medical Customer Service Representative

Medical Customer Service Representative

Medical Customer Service Representative

Medical Customer Service Representative

Medical Customer Service Representative

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