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Medical Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Columbus, Ohio

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for experienced Medical Customer Service Representatives to join our team on a contract basis in Columbus, Ohio. This position focuses on assisting patients, managing billing inquiries, and resolving account issues efficiently. Ideal candidates will have prior experience in medical billing and collections and should be adaptable to handle diverse responsibilities based on business needs.

Job Responsibility:

  • Handle patient accounts promptly to minimize receivables and reduce bad debts
  • Monitor and manage payment plans in compliance with established guidelines
  • Consult with patients to address their financial responsibilities, insurance benefits, and payment options
  • Process delinquent accounts by coordinating with external collection agencies
  • Review and manage bankruptcy paperwork and deceased patient accounts
  • Promote a patient-focused approach to resolving balances and account discrepancies
  • Calculate and collect payments accurately, ensuring compliance with payment policies
  • Research accounts receivable issues and reconcile claims effectively
  • Provide support to scheduling teams by identifying insurance contracts and reimbursement policies
  • Collaborate with team members and leadership to suggest workflow improvements and enhance service experiences

Requirements:

  • Minimum of 2 years of experience in medical billing, collections, or customer service
  • Familiarity with basic medical terminology and patient interaction protocols
  • Proficiency in handling inbound call center operations related to patient inquiries
  • Strong skills in processing patient billing and resolving account discrepancies
  • Ability to establish and manage payment plans using online bill pay platforms
  • Experience assisting customers and addressing their account concerns
  • Knowledge of insurance policies, claims reconciliation, and refunds
  • Excellent communication and problem-solving skills with a customer-centric approach
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 04, 2026

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