Medical Customer Service Representative Job at Robert Half (Lewes)

Customer Service Representative

Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pha...

Location

United States , Monroeville, PA

Salary:

17.00 - 28.46 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude
Must reside in Pennsylvania and live within 75 miles of Monroeville, PA
Verifiable high school diploma or equivalent

Job Responsibility

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Customer Service Representative

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Fairfield

Salary:

17.00 - 34.15 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude
Must reside in New Jersey and live within 75 miles of Fairfield, NJ
Verifiable high school diploma or equivalent

Job Responsibility

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Customer Service Representative

Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pha...

Location

United States , Mount Prospect

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Valid Illinois Pharmacy Technician License
One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude
Must reside in Illinois and live within 75 miles of Mount Prospect, IL

Job Responsibility

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Customer Service Representative

Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pha...

Location

United States , Troy, MI

Salary:

17.00 - 28.46 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude
Must reside in Michigan and live within 75 miles of Troy, MI
Verifiable high school diploma or equivalent

Job Responsibility

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders
Verify and reverify benefits
Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Customer Service Representative

As a Pharmacy Service Representative, you will provide telephone support to pati...

Location

United States , Work At Home, Pennsylvania

Salary:

17.00 - 28.46 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude
Must reside in Pennsylvania and live within 75 miles of Monroeville, PA
Verifiable high school diploma or equivalent

Job Responsibility

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Customer Service Representative

We are looking for a skilled Customer Service Representative to join our team in...

Location

United States , Rochester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service, sales, or a related field
Proficiency in Microsoft Excel, Outlook, and other office applications
Familiarity with billing functions, accounts receivable, and medical coverage processes
Strong knowledge of ERP systems, such as Oracle, and order entry principles
Exceptional communication skills, both verbal and written, with a focus on customer satisfaction
Ability to manage multiple tasks while maintaining attention to detail and accuracy
Knowledge of quality standards and phone etiquette in an environment that values precision and thoroughness
Demonstrated ability to work collaboratively with internal teams and external customers

Job Responsibility

Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner
Manage customer accounts, including order entry, billing, and accounts receivable processes
Collaborate with internal departments to ensure seamless operations and customer satisfaction
Utilize ERP solutions such as Oracle to process orders and maintain accurate records
Generate detailed reports to track performance and improve service delivery
Handle phone communications with professionalism, ensuring all interactions meet quality standards
Support medical coverage and billing processes with accuracy and attention to detail
Assist in sales-related functions, including data entry and maintaining customer accounts
Maintain a high level of accuracy while adhering to established office and quality standards
Identify opportunities to improve processes and contribute to team efficiency

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Patient Service Representative

We are looking for a dedicated and compassionate Patient Service Representative ...

Location

United States , Annapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in patient service or a related medical role is strongly preferred
Strong communication skills with the ability to interact compassionately with patients
Exceptional organizational abilities and attention to detail when managing documentation
Proven ability to handle a fast-paced and busy environment with patience and resilience
Initiative and willingness to take notes and manage tasks independently
Basic understanding of medical terminology and durable medical equipment

Job Responsibility

Welcome and assist patients as they arrive, ensuring a warm and detail-oriented experience
Provide support to patients over the phone, addressing questions and concerns with empathy and clarity
Collect and verify insurance documentation, ensuring all information is accurately entered into the system
Input patient data into software platforms while reviewing medical documents for completeness
Maintain cleanliness and orderliness of patient rooms and common areas
Coordinate patient services, including scheduling and registration, to ensure seamless care delivery
Collaborate with colleagues and other healthcare professionals to support patient needs
Educate patients on durable medical equipment and provide guidance as needed
Demonstrate initiative by keeping detailed notes and staying organized in a busy environment
Assist mastectomy patients with sensitivity and attention to detail

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan

Fulltime

Patient Service Representative

Responsible for greeting patients, and performs a variety of clerical tasks incl...

Location

Salary:

Not provided

Greater Baden Medical

Expiration Date

Until further notice

Requirements

High School diploma, GED, or equivalent certificate of competency and completion of a vocational program related to the specified work experience
High School diploma, GED, or equivalent certificate of competency and two (2) to five (5) years of work experience in specified health care trade
Accountability
Communication
Customer Focus
Organization
Time Management
Ability to read and interpret written or verbal documents and instructions
Ability to speak effectively to patients, employees and/or stakeholders
Must be able to drive between Greater Baden Medical Services, Inc. locations

Job Responsibility

Greets patients, family members, and visitors determining services and/or other needs that are required
Monitors waiting area
Assists new patients in the completion of their registration information
Opens medical records for new patients
Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee
Establishes a separate file for patients applying for sliding scale fee
Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy
Review third party coverage and payment arrangements available with patients
Inputs incoming payments and other data into system
Notifies the Medical Assistant that the patient has arrived

What we offer

Medical
Dental
Vision
Retirement (401k)
Long Term Disability
Accidental Death and Dismemberment
Life Insurance
Flexible Spending Account
Paid Time Off
Floating Holidays

Fulltime

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Medical Customer Service Representative

Job Description

Job Responsibility

Requirements

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