Medical Customer Service Representative Job at Robert Half (Rochester)

ROI Customer Service Representative

As an ROI Customer Service Representative, you will play a critical role in main...

Location

United States , San Bernardino

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in video production and editing
Familiarity with HealthCare.gov
Proficiency in R Code
Experience with offshore operations
Knowledge of TRICARE healthcare program
Proficiency in the use of Network Information System (NIS)

Job Responsibility

Answering phones
Logging ROI requests
Emailing, faxing, and printing medical records

What we offer

Medical, vision, dental, life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Customer Service Representative

We are offering a long term contract employment opportunity for a Customer Servi...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Customer Service
Experience in Data Entry
Ability to handle Documentation professionally
Prior experience in Training staff on new procedures and policies is a plus
Familiarity with healthcare Procedures and Policy
Capable of efficiently Schedule Appointments
Comfortable with handling Invoice processing
Committed to maintaining Quality
Knowledge of About Time software is preferable
Strong Internet skills

Job Responsibility

Accurately process patient data
Provide exceptional customer service
Maintain performance goals
Utilize double monitors for data entry
Assist other Patient Support Center Representatives and Supervisors
Recognize financial, medical, and legal risks
Translate oral information into concise and accurate written documentation
Act as a patient advocate
Assist new or potential members in the choice of Primary Care Physician
Page clinicians and assist Telehealth Nurses

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Customer Service Representative

Join a leading medical device company that is dedicated to improving patient out...

Location

United States , Bloomington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent (associate degree preferred)
1-3 years of experience in customer service, call centers, or related roles, ideally in the healthcare, medical device, or manufacturing industry
Strong communication and interpersonal skills, with the ability to manage difficult conversations and build rapport with diverse customers
Proficiency in Microsoft Office Suite and experience working with CRM software or customer support systems
Ability to work a Monday-Friday schedule from 10:30 AM to 7:00 PM and be available every fourth Saturday
Self-motivated and able to work independently in a hybrid environment after training
Detail-oriented with excellent organizational and multitasking skills

Job Responsibility

Act as the first point of contact for customers, addressing inquiries related to medical devices, including product information, order processing, shipping, and account management
Respond to customer emails, phone calls, and online chat inquiries promptly and professionally
Assist customers in troubleshooting and resolving issues with medical devices, escalating more complex problems to the appropriate departments when needed
Process and track orders, ensuring accuracy and timely delivery to healthcare providers and patients
Maintain up-to-date knowledge of the company’s product offerings, policies, and procedures to provide accurate information to customers
Work collaboratively with internal teams such as sales, logistics, and quality assurance to resolve customer concerns and improve service delivery
Document customer interactions and resolutions in the company’s database accurately and in a timely manner
Contribute to team initiatives aimed at improving customer satisfaction and streamlining processes

What we offer

Opportunity for contract-to-hire conversion based on performance
Hybrid work schedule offering flexibility after training
Access to ongoing training and development programs
A chance to work with a market-leading medical device company making a positive impact on healthcare

Fulltime

Customer Service Representative

The primary function of this role is to provide technical support services to cu...

Location

United States , Tustin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft Excel and Microsoft Word is essential
Experience in a call center customer service environment is required
Ability to handle both inbound and outbound calls in a professional manner
Excellent customer service skills with a customer-first mindset
Strong data entry skills and attention to detail are required
Experience in order entry processes and systems
Ability to schedule appointments accurately and efficiently
Experience in email correspondence, with strong written communication skills
Must be able to answer inbound calls in a timely and professional manner
Proven track record of delivering high-quality customer service to clients

Job Responsibility

Provide technical support and call center services for a range of products from consumer electronics to professional medical equipment
Troubleshoot and repair systems in a lab or onsite for various clients
Utilize software and hardware to diagnose errors or technical problems and determine appropriate solutions
Manage, report, and complete service calls, RMAs, QA, and any service logistical and inventory control operation
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Answer inbound calls and provide excellent customer service
Perform data entry tasks and manage email correspondence
Schedule appointments and perform order entry tasks

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Customer Service Representative

Permanent employment opportunity in the healthcare industry for a Customer Servi...

Location

United States , Lewes

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

proven success in a customer service capacity
effective communication
strong organizational abilities
passion for helping others

Job Responsibility

maintain precise records of customer credit information
take necessary action by monitoring customer accounts
handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details
assist with administrative duties such as scheduling, data entry, and medical record management
provide exceptional customer service to patients and their families
collaborate with healthcare professionals to ensure the smooth operation of the facility or department

What we offer

bonus incentives
paid certifications
tuition reimbursement
comprehensive benefits package
career advancement opportunities

Fulltime

Customer Service Representative

Are you passionate about helping others and interested in building a rewarding c...

Location

United States , San Marcos

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma required
some college coursework in healthcare administration is a plus
1+ year of customer service experience, preferably in a healthcare setting
Strong interpersonal and communication abilities with attention to detail and confidentiality
Familiarity with medical records systems (e.g., Epic, Cerner, or related software) and general office software like Microsoft Office Suite

Job Responsibility

Respond to patient inquiries via phone, email, or in-person, addressing insurance, billing, or appointment scheduling questions
Assist patients with navigating healthcare services, including referrals and preauthorization forms
Provide empathetic and professional communication to resolve patient issues or complaints
Maintain accurate records of patient interactions, ensuring documentation is compliant with healthcare privacy standards (e.g., HIPAA)
Update patient files and verify insurance information at the time of service
Assist in processing medical documentation such as referrals, prescriptions, and test results
Coordinate with medical staff and other team members to troubleshoot and streamline operations
Follow up with patients regarding appointments, test results, or outstanding inquiries

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

ROI Customer Service Representative

As an ROI Customer Service Representative, you will play a critical role in main...

Location

United States , San Bernardino

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

MUST BE BILINGUAL
Proficient in customer service, capable of effectively addressing and resolving issues
Experience in answering inbound calls in a timely and detail-oriented manner
Demonstrated skills in using spreadsheets for data organization and analysis
Proficient in Microsoft Office Suites, including Word, Excel, and PowerPoint
Ability to handle printing tasks efficiently and accurately
Experience in handling and maintaining medical records in an organized manner
Responsible for distributing faxes to the correct recipients promptly
Knowledge of R Code for statistical analysis is a plus
Must be comfortable working onsite, adhering to all safety protocols

Job Responsibility

Answering phones
Logging ROI requests
Emailing, faxing, and printing medical records

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan access

Customer Service Representative

Exciting opportunity to be part of a Specialty Mail Order Pharmacy, providing co...

Location

United States , Orlando

Salary:

17.00 - 25.65 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude.

Job Responsibility

Providing telephone support to patients receiving life-sustaining specialty drug therapy
Coordinating and processing new patient medication orders and reorders, verifying and reverifying benefits
Translating and entering new or refill prescriptions into the pharmacy information system
Communicating and collecting copay amounts and obtaining authorizations
Working with insurance companies, healthcare providers and internal teams to resolve accounts receivable or clinical issues
Processing specialty medications in a timely manner to meet financial and clinical expectations.

What we offer

Affordable medical plan options
401(k) plan including company matching contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules

Fulltime

Medical Customer Service Representative

Robert Half

Location:
United States , Rochester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 13, 2026

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Location:
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Job Posted:
March 13, 2026