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Medical Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Carmichael

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Medical Customer Service Representative to join our team in Carmichael, California. In this role, you will play a vital part in ensuring seamless patient interactions, managing scheduling, and verifying insurance information. This is a long-term contract position, offering a great opportunity to contribute to a supportive healthcare environment.

Job Responsibility:

  • Handle incoming calls with professionalism, addressing patient inquiries and resolving concerns efficiently
  • Manage patient scheduling and appointment reminders to ensure timely visits
  • Verify medical insurance information and assist patients with billing-related questions
  • Maintain accurate medical charts and records in compliance with organizational standards
  • Utilize electronic practice management systems to update and retrieve patient information
  • Provide exceptional customer service to patients, physicians, and staff, fostering positive relationships
  • Apply basic medical terminology knowledge to communicate effectively in a healthcare setting
  • Collaborate with team members and supervisors to optimize clinic workflows
  • Operate standard office equipment and software to support daily tasks
  • Uphold the clinic’s values and mission by ensuring high-quality service delivery

Requirements:

  • High school diploma or equivalent is required
  • At least six months of experience in a medical office or comparable high-volume customer service role is preferred
  • Strong interpersonal and organizational skills with a commitment to excellent customer service
  • Proficiency in keyboarding and familiarity with standard office equipment and software
  • Knowledge of basic medical terminology is essential
  • Experience with electronic practice management systems is preferred
  • Ability to manage sensitive patient information with confidentiality and professionalism
  • Demonstrated ability to work effectively in a team-oriented environment
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 05, 2026

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