Medical Customer Service Representative

• Welcome patients and visitors with a courteous, attentive presence and provide a supportive first point of contact
• Guide patients through arrival and departure procedures, ensuring an efficient and positive office experience
• Receive and process payments accurately, including cash handling and transaction documentation
• Manage daily front desk workflow while balancing multiple priorities in a high-activity setting
• Provide administrative assistance through record updates, routine documentation, and follow-up communication
• Support product fulfillment tasks by preparing, packing, and shipping outgoing orders as needed
• Assist with inventory support activities to help maintain adequate supply levels and organized storage
• Respond to inbound customer inquiries and deliver clear, helpful service over the phone and in person

• Proven experience in customer service, front desk support, call center operations, retail, hospitality, or another patient-facing environment
• Strong interpersonal skills with the ability to create a calm, welcoming, and detail-focused experience for others
• Ability to stay organized, manage competing demands, and work effectively in a fast-paced onsite setting
• High level of accuracy and attention to detail when handling payments, documentation, and order-related tasks
• Comfortable answering inbound calls and assisting with general customer inquiries and order entry activities
• Previous healthcare office experience is beneficial, but not required for success in this role
• Ability to work onsite Monday through Friday in a business casual, low-scent workplace

Previous healthcare office experience

• Medical
• vision
• dental
• life and disability insurance
• Enrollment in company 401(k) plan